GXO Logistics

Compensation

Full Description

The Senior Program Manager, Learning Management System (LMS) Administrator will be responsible for the management, configuration, and maintenance of Quality training content including creation, re-versioning, assignment and reporting. This role involves overseeing the day-to-day operations of the LMS, ensuring seamless user experience, and providing support for talent and learning in functional operational training within the organization. What you'll do on a typical day: • Configure, customize, and maintain the Cornerstone OnDemand LMS to meet organizational needs. • Oversee system updates, enhancements, and integrations with other HR systems or tools. • Troubleshoot and resolve technical issues related to the LMS. • Provide technical support and assistance to end-users, including employees, trainers, training managers, HR Managers, Managers, Quality Team members and other users as needed. • Publish and implement training content including materials, online classes and observation checklists as needed. • Ensure content is up-to-date and meets compliance and quality standards. • Test all content in non-production environment to ensure proper quality and functionality. • Collaborate with instructional designers and content creators to enhance the learning experience. • Generate and analyze LMS reports to track user progress, course completions, system usage, group membership, and training catalog contents. • Build internal customer-facing dashboards to ensure all layers of management have the information they need. • Provide insights and recommendations based on data analysis to improve learning outcomes and system efficiency. • Lead or participate in LMS-related projects, including system upgrades, new feature implementations, and process improvements. • Coordinate with vendors, consultants, and internal teams to ensure project success. • Ensure that LMS operations comply with organizational policies and regulatory requirements. • Monitor and enforce data security measures to protect sensitive information. • Manage Security Roles and membership in security roles to support system operations. What you need to succeed at GXO: At a minimum, you'll need: • Bachelor's degree in Information Technology, Human Resources, Education, or a related field. • Proven experience with Cornerstone OnDemand or similar LMS platforms. • Strong understanding of LMS administration, user management, and content management. • Proficiency in data analysis and reporting tools. • Excellent problem-solving skills and attention to detail. • Strong communication and interpersonal skills. • Ability to manage multiple tasks and projects simultaneously. It'd be great if you also have: • Certification in Cornerstone OnDemand or related LMS certifications. • Experience with full talent management platform including skills and capabilities. • Experience with other learning technologies and tools. • Project management experience.