GXA

Compensation

Full Description

1. Role Summary The Dev/Ops Business Analyst acts as the client-facing bridge between business stakeholders and the Dev/Ops engineering team. This role is pivotal in gathering and documenting business requirements, mapping workflows, identifying integration or automation opportunities, and translating needs into clear, actionable specifications for the Dev/Ops Engineer. The analyst ensures that proposed solutions align with client goals, are technically feasible, and operationally robust. 2. Core Responsibilities Client Discovery & Requirements Gathering • Lead structured discovery sessions with clients and internal stakeholders. • Document business processes, pain points, data flows, and desired outcomes. • Identify opportunities where integrations, automation, or custom development will deliver value. Solution Scoping & Design • Translate business requirements into functional specifications, user stories, wireframes, and acceptance criteria. • Map system interactions, including API usage, data movement, and workflow triggers. • Validate requirements with the Dev/Ops Engineer to ensure technical feasibility. Project Coordination & Client Communication • Define project scope, success criteria, timelines, and dependencies. • Serve as the primary point of contact for status updates and requirement clarifications. • Ensure clients understand trade-offs, risks, and set realistic expectations. Process & Workflow Optimization • Analyze existing business processes and recommend improvements. • Identify automation opportunities, such as ETL, API-based workflows, and SQL-driven tasks. • Support the creation of standardized process models and documentation.Testing & Validation • Write test cases and acceptance criteria for proposed solutions. • Coordinate User Acceptance Testing (UAT) with clients. • Validate that the final solutions meet business requirements before deployment. Documentation & Knowledge Transfer • Produce detailed documentation, diagrams, decision logs, and training materials. • Facilitate handovers to operations, support, and engineering teams to ensure smooth transitions. 3. Required Skills & Experience Business Analysis • Strong ability to document workflows, requirements, and process maps. • Experience writing functional requirements, user stories, EPICs, and acceptance criteria. • Familiarity with business modeling frameworks, such as BPMN, swim lanes, and as-is/to-be process mapping. Technical Foundations (Non-Engineer Level) • Working knowledge of APIs, data integration concepts, and SQL structures. • Ability to interpret system architecture diagrams and data flows. • Comfortable collaborating with engineers to assess feasibility and scope. Client-Facing Communication • Ability to lead discovery workshops and explain technical concepts in simple terms. • Strong interviewing skills, documentation expertise, and skill in setting expectations. • Experience presenting solutions and gathering client feedback. Project & Change Management • Ability to coordinate tasks, timelines, and manage stakeholder expectations. • Experience facilitating UAT and managing iterative requirement changes. 4. Preferred Experience • Background in software development, DevOps, or data integration environments. • Familiarity with Azure ecosystems, including Data Factory, Pipelines, and SQL. • Experience with requirements management tools such as Azure DevOps, Jira, or equivalent platforms. • Experience working in consulting or Managed Service Provider (MSP) environments.5. How This Role Pairs with the Dev/Ops Engineer Business Analyst Dev/Ops Engineer Defines the “what and why” of the solution Handles the how and builds the solution The Business Analyst ensures clarity, reduces rework, improves client value delivery, and enhances throughput for the engineering role, resulting in optimized project outcomes and client satisfaction.