Guardian RFID

Compensation

Full Description

Job Purpose The JailOps Specialist serves as a dedicated operational partner to GUARDIAN RFID customers, supporting the successful adoption and ongoing use of GUARDIAN’s compliance and tracking solutions within jails, prisons, and detention centers nationwide. The JailOps Specialist works directly with agency leadership and jail administrators to ensure GUARDIAN RFID products are properly configured, fully utilized and delivering measurable operational and compliance outcomes. About GUARDIAN RFID One Team. One Mission. GUARDIAN RFID is a Warrior-centric technology company that builds, markets and deploys our Command & Control software platform for corrections professional. We support our end users from law enforcement agencies across the U.S. Qualifications • 5+ years in corrections in a supervisory capacity or • 5+ years of corrections experience with specialized technical experience Requirements • Strong understanding of jail, prison, or detention center operations • Excellent communication and relationship-building skills • Ability to translate technical solutions into operational value for non-technical users • Experience in change management with implementing technological systems in corrections • Strong problem solving and organizational skills • Comfortable working independently while collaborating across internal teams • Ability to work effectively in secure and high-accountability environments • Experience in customer success, implementation, operations, corrections, public safety, or government-facing SaaS • Familiarity with compliance-driven environments • Abilty to use CRM tools (i.e. Salesforce, etc.) and learn new systems/ software quickly • Ability to travel up to 15% of the time Responsibilities • Serve as the primary point of contact for assigned correctional facility customers • Build strong, trusted relationships with jail administrators, command staff and operational users • Act as an advocate for customer needs while aligning expectations with product capabilities • Assist customers with configuration, workflows and operational best practices • Ensure customers understand and effectively use product features to meet compliance and operational goals • Identify adoption gaps and proactively drive engagement and usage • Apply knowledge of jail and detention operations to help customers align GUARDIAN RFID solutions with real-world workflows • Assist customers in leveraging data, reporting, and tracking tools to support compliance, audits and accountability • Troubleshoot customer issues and coordinate with internal teams (Support, Product, Engineering) for resolution • Track customer feedback, product issues, and enhancement requests in Salesforce • Contribute operational insight to product development and roadmap discussions Benefits We are pleased to offer a comprehensive benefits package that includes full Medical, Dental and Vision coverage. In addition, we provide Life Insurance, Short-Term Disability (STD), Long-Term Disability (LTD), Employee Assistance Program (EAP) and a 401(k) plan with employer matching contributions to support your financial future. These benefits are designed to ensure the health, well-being, and security of you and your family. Pay: $65,000.00 - $72,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance • Volunteer time off • Work from home Application Question(s): • How many years of Corrections experience do you have? • What is your desired salary? Work Location: Remote