GTM Payroll Services Inc

Compensation

Full Description

Are you passionate about delivering exceptional service and building trusted client relationships? Join our dedicated team as a Client Services Consultant, where you'll play a key role in providing white-glove support to private household clients. In this position, you'll ensure every client interaction is handled with care, accuracy, and professionalism-creating seamless experiences from onboarding through ongoing support. What You'll Do • Serve as the main point of contact for assigned clients, managing relationships from onboarding through ongoing service. • Provide high-quality, timely, and accurate assistance, ensuring client needs and expectations are met. • Deliver white-glove service through proactive communication, reliability, and personalized follow-up. • Coordinate new client setup and implementation to ensure smooth transitions and accurate data capture. • Partner with internal teams (Payroll, Tax, HR, and Insurance) and external vendors to resolve complex issues • Maintain strong knowledge of payroll systems, payroll tax compliance, and HR principles to support client inquiries. • Identify opportunities to improve client processes and contribute to overall service enhancements. • Maintain accurate and thorough documentation of all client interactions. • Collaborate with team members to uphold consistent service standards and share updates. • Engage proactively with clients to gather feedback, anticipate needs, and promote long-term satisfaction and retention. • Support clients in using payroll and HR platforms effectively to enhance their independence. What You Bring • Bachelor's degree in business or related field, or equivalent experience. • 4-5+ years of client-facing experience in client services, account management, or customer support. • Experience supporting high-level or VIP clients • Strong communication skills-both written and verbal-with the ability to convey information clearly and professionally. • Proven ability to manage multiple priorities in a fast-paced environment. • High attention to detail, accuracy, and follow-through. • Proficiency with Microsoft Office Suite, CRM tools, and payroll/HR software. • Ability to handle confidential information with discretion and professionalism. • Service-oriented mindset with strong problem-solving and ownership skills. Preferred Qualifications • Professional certifications such as FPC or Customer Service/Customer Experience • Familiarity with payroll operations and payroll tax regulations. What Makes You Successful Here • You thrive on providing responsive, high-quality service that builds trust. • You stay calm, flexible, and professional in a dynamic environment. • You seek opportunities to enhance performance and improve processes. • You collaborate effectively, sharing information and supporting team success. Why You'll Love Working Here • Collaborative and supportive team environment. • Opportunities for professional development and growth. • Commitment to excellence and client satisfaction. Apply today to join a team that values exceptional service, integrity, and lasting client relationships.