GT Independence

Compensation

Full Description

The Director of Operations position oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary services to those receiving services through self-direction.     ·        Maintains Operational Standards ·        Formulates, implements, and communicates operational policies and procedures ·        Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan ·        Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management ·        Develops leadership and management skills within subordinates ·        Approves performance appraisals and wage increases ·        Develops metrics to measure operations performance ·        Participates in the development of new services for recently acquired contracts ·        Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement ·        Monitors workloads of the group and re-assigns agencies and programs appropriately ·        Collaborates with directors and executives from other functional areas to optimize delivery of services ·        Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate ·        Identifies opportunities to improve our processes ·        Builds and maintains relationships with Agencies ·        Promote adherence to and upholds the company’s mission and values ·        Other duties as assigned     Bachelor’s Degree in business, human services or related field or equivalent work experience     ·        At least 5 years of experience relevant to the work performed ·        Knowledgebase in supervision, business management and leadership ·        Excellent written and oral communication skills ·        Extensive experience in working on complex projects with Critical thinking and problem solving ·        Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing ·        Demonstrate the ability to balance work pressure with time management skills ·        Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities ·        Experience in working, initiating and maintaining highly effective team ·        Competent in the use of Microsoft Office programs and the Internet     Work is performed in a typical office setting or from a home office.  Travel may be required.