Group Voyagers

Compensation

Full Description

ABOUT GLOBUS FAMILY OF BRANDS  With 95+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers.      Travel and/or in-office presence may be required at times. Generous benefit package, including travel benefits and retirement.    THE DEPARTMENT   The Direct Sales Team consisting of Customer Sales & Service, Charters & Direct Groups is responsible for creating happy guests and partners with sales success and providing outstanding service and support. This team increases passenger sales through the direct consumer and group sales channels. They develop and maintain emerging markets channels by integrating sales and marketing strategies to establish direct buyer relationships and create demand for our products.     THE ROLE OF A MANAGER  In the business hierarchy, managers will be found most of the time working within a specific department of a large company. Managers help set the “how” in implementation and responsible for guiding the “who” in implementation for their department or team. Managers can also be Individual Contributors not managing a team, but a process.  Job responsibilities of a manager include:  * Following the direction of upper management and the business strategy * Communicating policy, information and strategy to their associates * Collaborating and communicating with outside sales, vendors and internal teams * Scheduling associate tasks, following budgets, handling payroll * Developing plans to execute on projects, priorities and strategic initiatives at their team’s level and communicating and delegating tasks to members of their team * Overseeing the day-to-day tasks of the department and supervisors, handling escalations and monitoring key performance metrics * Hire and train new associates or oversee training plans * Support and mentor current associates * Provide performance evaluations * Approve disciplinary action, promotions * Partner with upper management on setting team and department goals * Suggest budget items   THE POSITION  Leadership:  The Sales Manager is responsible for driving growth through strategic planning, team leadership, and customer engagement. The role combines traditional sales management with modern digital strategies, data-driven decision-making, and cross-functional collaboration to deliver elevated and exceptional results.   * Lead and inspire the Outbound team with a shared vision, collaborative approach, and a forward-thinking mentality. * Adapt to change and contribute to strategic planning for future growth. * Coach and develop team members for maximum sales performance, pipeline management and a focus on an exceptional guest experience * Help contribute to building and strengthening company and department core values & culture * Drive performance through effective coaching, of both Vacation Planners & Supervisors, to exceed sales goals. * Foster employee and guest happiness. * Partner with other Managers to plan and execute quarterly department meetings and Leadership Summits with measurable outcomes. * Collaborate with leadership to improve processes, drive sales, production and enhance efficiency.  * Prioritize and manage multiple projects in a fast-paced environment. * Work travel expectations -  * Expected to work in office in Denver, Colorado at least quarterly – 4-6 times annually.   Staffing:  * Lead and develop the Outbound Sales team, comprised of two Supervisors and ~25 associates. * Guide Supervisors in staffing and recruiting to meet business needs. * Ensure headcount aligns with budget and forecast requirements. * Forecast staffing needs based on lead volume, performance trends, and attrition. * With a focus on goals and the future, support Supervisors in hiring, coaching, discipline, terminations, and skill development. * Analyze team structure and associate capabilities to optimize performance. Growth Expectations:  * Increase passenger deposits / sales.  * Improve lead qualification and opportunity won percentages. * Boost complete sales and upsells.  * Drive adoption of new performance metrics and CRM capabilities.  * Partner with training, in designing ongoing sales and skill development programs.  Incentives:  * Develop and manage incentive plans, ensuring payouts align with goals and drive outcomes. System Usage & KPI  * Oversee daily operations with Supervisors, including lead management, call quality, scheduling, etc. * Maintain CRM pipeline health to support sales goals & identify training needs. * Monitor team KPI’s; passenger sales deposits, lead qualifying %, opportunity won %, call quality, etc. Provide monthly reports to leadership and team. * Ensure all sales opportunities (leads, calls, chats, email, text) are worked fully and managed by Sales Supervisors. * Leverage CallMiner (CX quality software) to track, qualify, and develop strategies to improve lead and opportunity won%.   EDUCATION  The preferred candidate will hold a Bachelors degree or above in a related field plus three to five years of related experience: or equivalent combination of education and experience.    EXPERIENCE REQUIRED   * Strong analytical skills with expertise in data interpretation, reporting, and decision-making. * Ability to lead through change and drive technology adoption. * 3–5 years in a management role within a multi-channel contact center or outbound sales environment with proven success managing sales teams and leaders. * Success exceeding goals &implementing strategies. * Passion for leadership development, coaching, and continuous improvement. * Proactive, outside of the box forward-thinking, and results-driven mindset. * Experience with process improvement and change management methodologies. * Proficiency in Microsoft Office, CRM systems, and call center technologies.   EOE  While performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports.