Group Voyagers

Compensation

Full Description

Remote Position Schedule: Monday - Friday ABOUT GLOBUS FAMILY OF BRANDS With 95+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers.   Travel and/or in-office presence may be required at times.  Generous benefit package including travel benefits and retirement.     THE DEPARTMENT The following teams make up the Product & Operations department: Contracting, Data Management & Product services, Product Creation, and Tour Operations. Product & Operations is responsible for the creation, operation, inventory management and delivery of Globus, Cosmos, and Avalon Waterways in select destinations. This department is also responsible for supporting tour products planned and sold worldwide, including managing inventory and content.   THE ROLE                                                    The role of a Data Management Specialist is to accurately maintain all vacation dates and prices, hotel information, excursion and hotel images, product details, supplier information, and passenger document content for GVI and other offices utilizing the GVI systems. This includes acquiring data from worldwide offices, evaluating data received, loading and updating data in the GVI systems, and proofing data and content for the various channels (product, customer care, web sites, and documents). This role will work within tight deadlines.    THE POSITION  The Data Management Specialist is responsible for the following results:  * Acting as a conduit of information internally and between operating offices, and selling offices   * Compiling, sorting, or reformatting data to fit the data management systems   * Previewing product information for system requirements and deficiencies   * Loading and updating product components, content, and product information into the various GVI systems following established guidelines  * Identifying and resolving data related errors  * Proofing and verifying data entry and uploading for accuracy and completeness  * Understanding and maintaining the various connection points of the data to ensure across the board accuracy and resolving inconsistencies  * Developing and monitoring service level agreements for content among all parties, working within tight deadlines to achieve results  * Meeting deadlines, working on several projects simultaneously to hit open for sale and product launches   * Developing and cultivating business relationships with associates, management, other work areas, and other operating offices, by communicating actions, irregularities, continuing requirements, and maintaining inter- and intradepartmental workflow  * Expressing ideas for process improvements to increase flexibility, reduce administrative costs, and increase interactivity with customers  * Documenting workflow and system processes, maintaining and updating procedure workflow  * Contributing to a team effort by accomplishing related results or projects as needed    EDUCATION  The preferred candidate will hold an associate’s degree in communications or marketing or equivalent from a two-year or four-year university; or three years related experience and/or training; or equivalent combination of education and experience.    EXPERIENCE PREFERRED  The preferred candidate has noteworthy experience in the following areas:  * Working in a similar position with the travel or operations field  * Exceptional attention to detail  * Three or more years of experience in detailed task-oriented project execution   * Experience with document formatting and document management/workflow  * Excellent networking, writing, and communication skills  * Dedicated team player who is both self-directed and willing to multitask on various projects   * Proven ability to work on several projects simultaneously and under tight schedules  * Knowledge of booking process and tour operations  * Intermediate Microsoft Office (especially Word and Excel)  * Proofing experience highly desired    EOE  While performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports.