Gross Lighting & Home

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Full Description

Company Description Gross Lighting & Home (formally known as Gross Electric) is dedicated to empowering customers with personalized service, trusted expertise, and meticulously curated products. Committed to transforming spaces, the company helps clients make confident design decisions for creating beautiful, functional environments. Role Description Gross Lighting & Home is seeking an experienced Director of Operations & Integration to drive operational excellence across all company branches in Indiana, Michigan, and Ohio, while leading the successful integration of newly acquired showrooms. This is a full-time, remote with extensive travel position. Key Responsibilities Operational Excellence – Existing Showrooms • Standardize and optimize warehouse operations, workflows, and fleet management • Evaluate facilities for safety, security, and operational effectiveness; oversee upgrades and renovations • Develop and monitor KPIs to track performance, efficiency, and cost savings • Participate in budgeting and financial oversight Integration of Newly Acquired Showrooms • Lead end-to-end integration planning across operations, technology, sales, and culture • Assess and align technology systems, including ERP, communications, security, and Microsoft tools • Standardize warehouse operations, facility standards, and fleet management • Partner with sales leadership to align systems, processes, and training • Develop KPIs and financial reporting, including P&L oversight for acquired businesses • Guide cultural integration by fostering collaboration while respecting legacy teams and identities Additional Responsibilities • Represent Gross Lighting & Home in industry groups and stay current on industry trends • Ensure compliance with safety and security standards • Champion teamwork, communication, and operational excellence • Lead or support special projects as assigned Education & Experience • Bachelor’s degree in Business, Operations, Supply Chain, or related field • 7–10 years of experience in operations, logistics, or business integration • Experience with Epicor/Eclipse ERP preferred Knowledge, Skills & Abilities • Ability to travel extensively across Indiana, Michigan, and Ohio • Strong operational, financial, and technology acumen • Proven leadership and change management capabilities • Excellent communication, problem-solving, and organizational skills • Proficiency in Microsoft Office and adaptability to new systems • Ability to manage multiple priorities and build trust during periods of change