Grocery Outlet

Compensation

Full Description

About Grocery Outlet: • Our Mission: Touching lives for the better • Our Vision: Touching lives by being the first choice for bargain-minded consumers in the U.S. • Our Values & Behaviors: Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service About the Team: Our IT team's mission is to push the boundaries of technology with the intention of going above and beyond to aid stores and customers and deliver timely solutions to benefit all members of Grocery Outlet. Our team consists of problem solvers and go-getters who are dedicated to being service-oriented and solving important problems. About the Role:The Workplace Technology Administrator is a Sr role that ensures employees have secure, reliable, and modern technology to perform their jobs effectively and efficiently. This position blends end-end service management, research, solution design, implementation lead, endpoint administration, day-to-day user support escalations, and AV/conferencing service management - while also ensuring adherence to standards for all applications under the workplace technology umbrella- to create a seamless and productive workplace technology experience. This role reports to the Systems Integration Manager. Responsibilities Include: Vendor & Inventory Coordination • Work with hardware/software vendors for procurement, licensing renewals, warranties, and repairs. • Process purchase requisitions, track budgets, and reconcile technology-related invoices. • Manage relationships with managed service providers as needed. Oversee managed services and performance against SLAs. Endpoint & Device Management • Design, implement, and maintain the standards around deployment, configuration, maintenance, and decommission of laptops, desktops, tablets, mobile devices, printers, and peripherals across the organization. • Design, implement, and manage device lifecycle using MDM/MAM solutions and imaging/autopilot processes. • Coordinate/perform software OS upgrades, patching, and application packaging to keep endpoints secure and up to date. • Maintain accurate hardware/software inventory and asset tracking. End-User Support & Experience • Provide Tier-3 support for hardware, software, printers, and collaboration tools. • Deliver white glove support for executives and VIPs when required. Audio-Visual & Meeting Room Technology • Set up, operate, and troubleshoot AV and video conferencing systems (Zoom, Microsoft Teams, Logitech, etc.). • Maintain conference room technology, smart boards, projectors, and digital signage. • Support hybrid and in-person meetings, town halls, and company events. Security & Compliance • Work with Information Security staff to enforce endpoint security policies. • Ensure devices remain compliant with corporate standards and regulatory requirements (patching). • Respond to the Security team's alerts and coordinate remediation of compromised endpoints or end users. Documentation, Training & Communication • Create and maintain knowledge base articles, user guides, and standard operating procedures. • Develop and optimize IAM processes. • Guide ServiceDesk team on Workplace Technology tools and best practices. • Communicate system outages, maintenance windows, and upgrades to the organization. Process Improvement & Reporting • Develop and optimize IAM processes. • Monitor ticket trends, device performance, and user satisfaction metrics; propose proactive improvements. • Generate regular reports on asset utilization, support volume, compliance status, and project progress. • Pilot and evaluate new workplace technologies (collaboration tools, automation, AI assistants, etc.). About The Pay: • Base Salary Range: $105,000 - $120,000 Annually • Annual Bonus Program • Equity • 401(k) Profit Sharing • Medical, Dental, Vision & More! • Final compensation will be determined based upon experience and skills and may vary based on location. About You: • 7-10+ years of experience in endpoint administration, IT support, or workplace technology roles. • Strong hands-on knowledge of Windows, macOS, iOS, and Android devices. • Strong knowledge of email systems, O365 Exchange, Google Enterprise • Experience with modern device management platforms (Microsoft Intune, etc.). • Strong knowledge of Active Directory/Azure Entra, Okta SSO/SCIM, MFA, and directory integrations. • basic networking. • Solid understanding of project management principles and processes. • Excellent troubleshooting skills and customer-service mindset. • Ability to lift and move IT equipment (up to 40 lbs.) and occasionally work outside normal business hours for upgrades or events. To learn about how we collect, use and secure your personal information. Click here to see our privacy policy. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.