Greenway Health

Compensation

Full Description

The Director of Patient Experience at Greenway Health is a senior product leader responsible for defining, building, and scaling Greenway’s next-generation, AI-native patient application—an integral component of the Novare EHR platform and a key driver of the company’s go-to-market differentiation. This role owns the end-to-end product vision, strategy, and execution for a net-new patient experience focused on enabling seamless self-service across scheduling, check-in, payments, and communication, while delivering measurable value to healthcare practices through improved efficiency, reduced no-show rates, and increased patient activation. Essential Duties & Responsibilities Product Vision, Strategy & Market Differentiation * Define and execute a compelling product vision and roadmap for Greenway’s patient experience application, aligned to Novare’s strategic objectives and market positioning. * Conduct ongoing market research and competitive analysis to identify opportunities for innovation and differentiation. * Establish and track success metrics, including patient activation, self-service rates and reduction in no-show rates. Execution, Delivery & Operational Excellence * Own end-to-end product delivery for a 0→1 patient application, ensuring timely execution within current cost constraints. * Partner closely with engineering and design to deliver AI-embedded, scalable solutions * Balance speed, scope, and quality to meet critical go-to-market timelines tied to Novare launches. * Make informed prioritization decisions that align customer value, technical feasibility, and business impact. Business Impact & Go-to-Market Alignment * Ensure the patient application meaningfully contributes to Novare’s market differentiation and sales success. * Partner with go-to-market teams to support positioning, packaging, and launch strategies that drive adoption and competitive wins. * Serve as a key internal voice connecting product strategy to commercial success.           Leadership & Global Team Development · Lead, mentor, and scale a high-performing team of product managers across the U.S. and India · Foster a culture of ownership, innovation, and accountability within the product organization. · Partner cross-functionally with engineering, design, sales, marketing, and customer success to deliver cohesive, high-impact solutions.