GreenPoint Ag

Compensation

Full Description

Summary/Objective Collaborate with the Marketing team to develop the company’s customer and employee experience roadmap to drive customer engagement and improve both employee performance and operational efficiencies. Essential Functions · Review existing data analytics capabilities, software, and tools. · Assist in the development of frameworks and metrics that measure customer engagement and employee success. · Build reports and dashboards or coordinate data access for user platforms. · Collaborate with stakeholders to manage project design and implementation of high visibility and high traffic web applications for customers, partners, and employees. · Support application testing and site usage to further improve digitization, automation, and personalization for users. · Assist with project implementation, training, and development of adoption strategies for end users. · Collaborate with Marketing and Communication team to create date driven, personalized and dynamic communication strategy for end users. Required Qualifications · Undergraduate degree in Business, Marketing, Agricultural Business, or related discipline. · 3+ years of business data analytics and reporting. · Experience working with CRM systems, database/warehouse and reporting tools, and data visualization software (i.e., PowerBI, Salesforce, Hubspot). · (Microsoft PowerBI, Excel, SQL, etc.) and business problem solving skills. · Strong written, verbal, and presentation skills, with the ability to communicate effectively at all organizational levels. Preferred Qualifications · Experience in the logistics and supply chain industry, e-commerce, including a background in operational data analytics. · Experience migrating project, design, and data from test environments to production environments. · Demonstrated knowledge of statistical methods and techniques (predictive modeling, segmentation, regression, etc.). · Certifications specific to data analysis or customer experience from widely recognized platforms (Microsoft, Google, Tableau, Hubspot, Salesforce, etc.). Knowledge, Skills & Abilities · Well-developed interpersonal, organizational, and self-starter skills; detail-oriented and highly motivated and curious. · Ability to communicate effectively verbally and in writing with all levels of the organization to both technical and non-technical team members. · Advanced knowledge of data visualization and analytics (Tableau, Power BI, SQL). · Knowledge of change management principles and process improvement methodologies. · Ability to work independently, prioritize, organize, and perform multiple work assignments simultaneously while meeting assigned deadlines. · Ability to develop, improve and streamline processes to meet established goals and objectives. · Advanced data analysis and reporting skills, including handling large, complex datasets. · Ability to compile, review and reconcile data for accuracy, completeness, and compliance. · Advanced proficiency in Microsoft Office applications (Excel, PowerPoint, Teams, Word). · Ability to align customer experience initiatives with organizational strategy and goals. Work Environment While performing the duties of this job, the employee will primarily work in an office setting. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods and the use of hands to fingers is common. Hearing and vision within normal ranges is helpful for normal conversations, to receive ordinary information and to prepare or inspect documents. No heavy lifting is expected. While performing the duties of this job, good manual dexterity for the use of common office equipment such as computer terminals, calculator, and copiers is needed. The employee is occasionally required to walk, climb, balance, reach, stoop, kneel, crouch, and crawl. Travel <25% Other Duties Please note this job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. GreenPoint Ag reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice. EEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law.