Greenhouse Software

Compensation

Full Description

Job Description: • Lead the Implementation team members of Implementation Managers and Specialists. • Drive capacity planning with your Product and R&D counterparts to size work appropriately and set delivery timelines. • Identify and execute on initiatives to improve time to value and quality of deliveries. • Provide strategic and tactical support to the GTM organization and drive repeatability, predictability, and scalability across the implementation process. • Track and report all key performance indicators, goals, efficiency, and trend analyses during regular internal reviews of the implementation function. • Be the face of our Implementation Teams in key customer conversations and relationships. • Work cross-functionally with Product and R&D teams to tackle technical builds and deliveries into a tactical implementation plan. • Design and improve tools to improve support the implementation process, including project plans, status reports, dashboards, and coaching tools. • Ensure the integrity of our implementations by mitigating risk and quality issues. If they do arise, be an expert in navigating them to resolution with your counterparts. • Work with your Team Lead counterpart on effective resource allocation. Requirements: • 5+ years of experience in Implementations in Healthcare technology and held key relationships with Operational, Clinical, and Technical executives and stakeholders. • Demonstrated success in leading a team of Implementers in a high growth startup. • Demonstrated success in improving time to value and quality within internal processes. • Obsessed with the customer and end-user experience. • Experience building, customizing, and implementing Project Plans, Dashboards, and Implementation tools to improve time to value for customers. • Experience with key components of our systems (SSO, Tele-health, EHR integrations, SFTP, JSON). • Deep understanding of SaaS in healthcare. • Have worked at a fast-growing start-up before, preferably with enterprise and mid-market deals. • Data-driven, detail-oriented, customer-focused, business-minded, technologically and intellectually curious. • Excellent written and verbal communication skills. • You are a self-starter, you love learning and are always actively looking for opportunities to contribute. • Up to 30% travel. Benefits: • A product that positively impacts people's lives every single day. • A team of amazing people with a shared vision and the infinite drive to make it happen. • Wide and generous health benefits. • Significant equity and 401(k) plans matched to 4%. • Flexible PTO + Additional mental health days off you can take any given moment simply because you need them. • Fully remote work environment. • Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.