Office Administrator - Customer Experience Champion
Compensation
$40K - 55K a year
Responsibilities
Manage front office operations including greeting visitors, handling calls, scheduling appointments, processing leads, maintaining records, and supporting cross-department communication.
Requirements
High school diploma or GED required with preferred associate degree or relevant experience, strong communication and organizational skills, proficiency in Microsoft Office, and ability to handle administrative tasks precisely.
Full Description
About Caden Roofing Caden Roofing delivers reliable, high-quality roofing solutions with a RoofJoySM experience rooted in honesty, care, and skilled craftsmanship. Our local, servant-focused team puts people first, ensuring every client feels valued and supported. The Role We are seeking a highly organized, detail-oriented Office Administrator to be the first point of contact for our clients and visitors. You’ll blend administrative excellence with exceptional customer service, keeping the office running smoothly while ensuring every interaction reflects our values of professionalism and care. What You’ll Do • Greet visitors and callers with professionalism and hospitality; answer calls, manage correspondence, and schedule appointments accurately. • Qualify and process incoming leads, update CRM records, schedule inspections, and maintain clear client communication from first contact through inspection. • Enter contracts, coordinate trade scheduling and follow-up, track insurance supplements, and assist with project close-out including documentation, warranties, and client surveys. • Maintain organized office files, schedules, and supplies; support cross-department communication; identify process improvements to enhance efficiency and service. Qualifications • High school diploma/GED required; Associate degree or relevant experience preferred. • Strong communication, organizational, and customer service skills. • Experience handling schedules and administrative tasks with precision. • Comfortable interacting with customers, vendors, and staff. • Proficient in Microsoft Office; experience with CRM/roofing software a plus. • Successful background check and pre-employment drug screening required. Growth Opportunities This role offers a path to grow into social media and digital marketing, vendor relationship management, and eventually Office Manager – with mentoring and support along the way. Why Caden Roofing? • We’re a tight-knit team that puts people first. If you’re looking for a place where you can make a difference, be appreciated, and grow your career – we’d love to meet you.
This job posting was last updated on 9/1/2025
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