Graziano's Group

Compensation

Full Description

Job Summary • Greets incoming customers, answers phone calls, and customer questions and requests. • Receive payment by cash, check, credit cards, vouchers, or automatic debits. • Issue refunds, voids, or credits to customers with manager approval. • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. • Calculate total payments received during a time period and reconcile this with total sales. • Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to patrons; correctly customizes orders as requested. • Maintain clean and orderly checkout areas. • Complete general cleaning duties such as clean tables, chairs, and floors. Remove dirty dishes, set tables, replenish supply of clean linens, silverware, glassware condiments & bread. Empty trash cans. • Assist customers by providing information and resolving their complaints. • Restocking and rolling silverware and assist with stocking stations. • Answer questions related to drinks, menu, bakery and catering. • Check with guests to make sure that they are enjoying their meals and be initiative-taking to correct any problem. • Takes food and beverage orders and delivers them to the kitchen. • Delivers food, beverages, condiments, and other requested items to customers. • Ensures that food is prepared correctly and to customers satisfaction; returns incorrect or improperly cooked orders to kitchen. • Collects plates and clears the table as customers finish their meals. • Performs other related duties as assigned. Required Skills/Abilities • Excellent interpersonal and customer service skills. • Well-organized with ability to take and place food and beverage orders accurately. • Ability to follow all safe food handling procedures and sanitation practices. • Ability to operate point-of-sale systems. Education And Experience • Previous experience as a server preferred. • Must successfully complete restaurants training course. Physical Requirements • Prolonged periods of standing and walking. • Must be able to lift, balance, and carry trays of food weighing up to 25 pounds. • Must be available to work early mornings, evenings, weekends, and holidays.