Grabber Construction Products

Compensation

Full Description

Vision Leader in contractor productivity products and customer service excellence, while building careers and communities. Mission To significantly contribute to the success of our business partners. Values Family, Dependability, Inclusion, Curiosity, Humility Your Role Customer Service Representatives play a critical role in the success of our business as the first line of contact to our customers . The target is to ensure customer service excellence . Duties and Responsibilities • -Answer s phone calls • -M aintains branch order email inbox • -P rovide s product knowledge • -B uild s sales, enter s orders • -E nsur e s orders are filled for pick up or scheduled for delivery and payments received if required . • -L ook s up inventory • -Q uote s customers • -Provides support to Branch Staff. • -Communicate s with the sales team and management of selling trends and customer satisfaction. • -Provide s support to customers and sales team. • -Performs a ll other duties as assigned. Minimum Job Qualifications • -2 Years of Customer Service Experience preferred Knowledge, Skills, And Abilities • -Excel, Word, PowerPoint, OneNote, Teams, and Outlook • -Bilingual in Spanish is preferred, but not required Work Conditions • -Mainly inside , possibly in the warehouse or outside for short periods of time • -Standing and s itting at desk while working on computer • -Lifting capabilities 4 0 lbs . • -Directly with customers • -Around warehouse equipment and vehicles Safety Responsibility This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work location, exercises and p romotes safe behaviors and shows unyielding support of programs, rules, and policies regarding safety. Company Benefits • -Vacation and Sick time ( starts accruing upon hire) • -Medical, Dental, and Vision Insurance (1st of Month following 30 days) • -Health Savings Account (HSA) • -HSA match up to $2,000 • -Incentive Program • -401(k) Eligibility (after 30 days) • -401(k) Company Match (after 1 yr of service) • -Annual Profit Sharing (after 1 yr of service) • -Paid Holidays (8 designated, 3 Floating) • -Life and Disability Insurance (1st of Month following 90 days) • -Employee Assistance Program • -Education Reimbursement • -Referral Program (up to $500)