GPAC

Compensation

Full Description

Operations Manager – Property & Casualty Insurance Agency An established independent retail insurance agency is seeking an Operations Manager to lead daily operations and drive consistency, efficiency, and growth across personal and commercial lines. This role is ideal for a hands-on leader who thrives in a fast-paced, team-oriented environment. Key Responsibilities: • * Oversee day-to-day workflows for personal and commercial lines teams. • Standardize processes and ensure effective use of the Agency Management System. • Lead, coach, and develop account managers and support staff. • Track and improve key performance metrics such as retention, accuracy, and service turnaround. • Partner with agency leadership to align operations with growth and client experience goals. • Maintain compliance with carrier and regulatory requirements. Qualifications: • * 5 years of P&C insurance agency experience (retail setting preferred). • 2 years in a leadership or supervisory role. • Strong understanding of insurance operations, coverages, and carrier workflows. • Proficient in AMS platforms (Epic, AMS360, HawkSoft, etc.). • Active Property & Casualty license required. What We’re Looking For: A people-focused, process-driven leader with a proactive mindset and strong communication skills. Please contact Nigel Jenkins at 515.336.6878 or send your confidential resume to nigel.jenkins@gogpac.com All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time. Skills: Coaching, Communication Skills, Customer Experience, Customer Relations, Develop and Maintain Customers, Improvement Metrics, Insurance, Leadership, Maintain Compliance, Operations, Operations Management, Performance Management, Performance Metrics, Property Management, Property and Casualty Insurance, Regulatory Compliance, Regulatory Requirements, Retail, Sales Management, Team Player About the Company: GPAC Gpac’s mission is to be the preferred staffing and recruitment solution by effectively delivering and connecting talent with successful companies and organizations. Our team, with collective experience of over 250 years, is passionate about wh Company Size: 100 to 499 employees Industry: Staffing/Employment Agencies Founded: 1990 Website: http://www.gogpac.com/