Govcio LLC

Compensation

Full Description

Job Title: Senior Computer User Support Specialist Company Overview: GovCIO LLC is a leading government IT solutions provider dedicated to delivering innovative technology services to federal agencies. With a strong commitment to excellence and security, GovCIO empowers government operations through cutting-edge IT infrastructure and support. Role Overview: As a Senior Computer User Support Specialist at GovCIO, you will play a critical role in ensuring the smooth operation of computer systems and networks. You will provide expert technical support, troubleshoot complex issues, and maintain the reliability of IT equipment to support our mission-critical government projects. What You'll Do: - You will install, configure, and maintain personal computers and network equipment. - You will troubleshoot and resolve hardware, software, and network issues promptly. - You will provide on-site technical support to end-users, ensuring minimal downtime. - You will service and repair computer systems to maintain optimal performance. - You will collaborate with IT teams to implement upgrades and security patches. - You will document technical procedures and support activities for knowledge sharing. - You will assist in training junior support staff and end-users on IT best practices. - You will ensure compliance with government IT security policies and standards. What You Bring: - Minimum of 5 years of experience in computer user support or IT help desk roles. - Strong knowledge of computer hardware, operating systems (Windows, macOS), and network protocols. - Proficiency in troubleshooting and repairing PCs, printers, and network devices. - Experience with Active Directory, VPNs, and remote support tools. - Excellent problem-solving skills and the ability to communicate technical information clearly. - Ability to work effectively in a fast-paced, on-site government environment. Bonus Points If You Have: - Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. - Experience supporting government or federal IT environments. - Familiarity with cybersecurity best practices and compliance standards. - Knowledge of scripting or automation tools to streamline support tasks. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive workplace culture focused on innovation. - We offer paid time off and flexible scheduling to support work-life balance. - We offer the chance to contribute to meaningful government projects impacting public services. Ready to Apply? Please submit your resume and cover letter through our careers page at www.govcio.com/careers. We look forward to learning how your skills and experience can contribute to our team.