Govcio LLC

Compensation

Full Description

Job Title: Junior IT Service Technician Company Overview: GovCIO LLC is a leading provider of innovative IT solutions and services to federal government agencies. With a strong commitment to excellence and customer satisfaction, we specialize in delivering cutting-edge technology support and consulting services that empower our clients to achieve their mission objectives efficiently. Role Overview: As a Junior IT Service Technician at GovCIO, you will play a crucial role in providing onsite technical support to our federal customers. This position is designed for individuals eager to develop their IT skills in a dynamic environment while ensuring seamless technology operations for our clients. What You'll Do: - You will provide onsite technical support and troubleshooting for hardware, software, and network issues. - You will assist in the installation, configuration, and maintenance of IT equipment and systems. - You will respond promptly to service requests and incidents to minimize downtime. - You will collaborate with senior technicians and IT staff to resolve complex technical problems. - You will document support activities and maintain accurate records of service requests. - You will participate in occasional travel to support other sites as needed. - You will ensure compliance with federal IT security policies and procedures. What You Bring: - You have 1-2 years of experience in IT support or a related technical role. - You possess basic knowledge of computer hardware, operating systems, and networking concepts. - You have strong problem-solving skills and the ability to work independently. - You demonstrate excellent communication and customer service skills. - You are willing and able to work onsite in San Bernardino, CA, with occasional travel. Bonus Points If You Have: - Experience supporting federal government IT environments. - Certifications such as CompTIA A+, Network+, or Security+. - Familiarity with IT service management tools and ticketing systems. - Knowledge of cybersecurity best practices and compliance standards. What We Offer: - We offer competitive salary and benefits packages. - We offer opportunities for professional growth and skill development. - We offer a supportive and collaborative work environment. - We offer paid time off and flexible scheduling options. - We offer the chance to work on meaningful projects that impact national security. Ready to Apply? Submit your resume and cover letter through our careers page at www.govcio.com/careers. We look forward to reviewing your application and potentially welcoming you to the GovCIO team!