Gotham Healthcare

Compensation

Full Description

Type: Full-Time Location: Fort Lauderdale, FL or Remote (U.S.) Reports To: CEO Position Summary Gotham is a fast-growing Medicare Advantage brokerage helping seniors find—and stay in—the coverage that fits their needs. We’re expanding to align tightly with evolving carrier and FMO priorities. Gotham intends to hire a sales leader with direct MA sales leadership experience to scale our enrollment and retention model. This high-impact role partners with the leadership and agents to operationalize an as-earned, retention-focused commission structure, support carrier/FMO negotiations, and deliver the KPIs that matter most to carriers. Key Responsibilities Sales Leadership & Execution • Own the MA sales operating model with accountability for agent productivity, quality, and long-term persistency outcomes. • Translate carrier retention and satisfaction KPIs into daily sales practices and scorecards. • Support leadership on structuring and executing multiple revenue structures and lines of business Agent Hiring, Training & Coaching • Build and manage a pipeline of high-performing agents with retention-minded recruiting and onboarding. • Implement training that embeds carrier priorities, Stars levers, and compliance requirements. • Monitor performance; coach to improve conversion, persistency, and member experience. Retention & Member Satisfaction • Stand up Gotham’s first member satisfaction/retention function supporting HEAP and as-earned lines. • Partner with Compliance & Operations to meet/exceed requirements tied to Star Ratings, CTMs, etc. • Report on retention and satisfaction KPIs; drive data-backed experiments and improvements. Cross-Functional Collaboration • Collaborate on growth strategy, FMO relationships, and new product lines. • Work with Compliance, Tech, and Ops to ensure systems, reporting, and oversight align with carrier expectations and CMS rules. Qualifications • 5+ years MA sales leadership (Director+ at a plan, FMO, or large brokerage). • Proven ownership of KPIs tied to enrollee satisfaction, persistency, and compliance. • Deep knowledge of MA regs, carrier priorities, and Stars methodology. • Track record hiring/training/managing agents for both volume and retention. • Strong communication and carrier/FMO relationship skills; entrepreneurial/builder mindset. Why Join Gotham • Impact: Shape the function that differentiates Gotham on retention and carrier alignment. • Visibility: Report to top leadership; work closely with carrier partners. • Growth: Expand into broader leadership as the company scales. Please reach out to hiring@gotham-healthcare.com with any questions.