Google Operations Center

Compensation

Full Description

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Tech Process Specialist is a key contributor to the success of marketing programs, from initial concept to final delivery. This role uses specialized knowledge of marketing automation to drive best practices, optimize efficiency in production and execution, and enhance program performance. The Tech Process Specialist builds essential marketing program components, including emails, landing pages, campaigns and forms, while working closely with delivery managers to ensure accuracy and resolve any issues. The base salary range for this full-time position is $76,000 - $91,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Position Responsibilities: Provide strategic best practices and recommendations for marketing programs Produce campaign assets, including emails, landing pages, and forms within a marketing automation WYSIWYG editor Create campaigns to support marketing initiatives, including nurture programs, lead scoring, event promotion, and data management Ensure the accuracy and continuity of existing and newly created programs Translate and communicate technical concepts to internal teams Interpret non-technical initiatives into technical solutions Provide campaign performance results in comparison to industry and internal benchmarks Collaborate with teammates to continuously optimize output and program performance Minimum Qualifications: 5+ years experience with various email technology tools and digital marketing automation program management such as email, paid media, event experience 4+ years experience in Marketo, Eloqua, Marketing Cloud, etc. Basic understanding of coding languages such as HTML and CSS Valuable teammate that contributes to overall success but also able to work independently; is detail oriented and solution-driven Familiarity with UX registration flow and troubleshooting Preferred Qualifications: The following qualifications are a plus, but transferable skills and experience are equally valuable: Marketo Certified Expert Demonstrable experience in marketing automation including nurture, segmentation and program reporting. Understanding and analyzing project requirements and translating it into specifications and programming deliverables. Proficient in coding languages such as HTML, CSS, Java Highly analytical, with a track record of being a strong problem solver Presenting to business stakeholders, and driving value for the business Understanding of marketing operations, processes, business requirements Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects Good to have: familiarity with editing imagery Benefits We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com. Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing. With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world. Search jobs