Goodwill Industries International, Inc.

Compensation

Full Description

Date: January 2026 TITLE:Project ManagerRESPONSIBLE TO:Chief Administrative Officer DIVISION/DEPT:Office of the PresidentSUPERVISES:YesFLSA STATUS:Exempt SUMMARY: Goodwill Industries International, Inc. (GII) is executing an ambitious strategic plan to support a network of nearly 150 Goodwill organizations across North America, and the Project Manager is responsible for driving high‑priority, enterprise‑level initiatives to turn this strategy into action. Serving as the primary driver of project execution, this role leads planning, execution, and delivery of priority projects focused on workforce development, retail and donated goods, and environmental stewardship to ensure disciplined, effective and timely execution. By coordinating cross‑functional teams and partnering with Goodwill members, the Project Manager will accelerate progress, strengthen alignment, and ensure initiatives deliver measurable, strategy‑aligned results. BASIC FUNCTION:     The Project Manager leads complex, cross‑functional projects from concept through execution, ensuring scope, timelines, resources, risks, and outcomes are actively managed. This position is responsible not only for coordination but for driving momentum, decisions, and follow‑through to achieve results. The role supervises a Project Administrator who provides logistical and administrative support, enabling the Project Manager to focus on leadership, stakeholder engagement, problem‑solving, and delivery of priority initiatives aligned with GII’s strategic plan. SPECIFIC DUTIES1: Project Leadership and Delivery * Lead multiple priority initiatives aligned with GII’s strategic plan, from initiation through completion. * Own project outcomes, timelines,& deliverables; proactively address risks, barriers & dependencies. * Serve as the primary driver of work, ensuring progress even in complex, matrixed environments. * Apply GII’s New Product Development (NPD) process with rigor and consistency across projects. Planning, Execution, and Control * Develop and maintain project charters, workplans, schedules, and resource plans. * Establish clear milestones, success measures, and decision points. * Monitor progress and adjust plans as needed to ensure successful delivery. * Ensure disciplined change management, issue resolution, and documentation. Stakeholder Engagement and Communication * Partner closely with internal teams and Goodwill members to align objectives, roles, & expectations. * Facilitate project meetings, working sessions, and decision forums. * Provide clear, concise, and audience appropriate status updates to senior leaders & stakeholders. * Drive accountability by clarifying next steps, owners, and timelines. Supervision and Team Enablement * Supervise and coach the Project Administrator, delegating logistical and administrative tasks. * Ensure effective use of project tools, templates, and documentation. * Foster aresultsoriented, collaborative project environmentwith otherleaders. Continuous Improvement and Organizational Support * Identifyopportunities to improve project management practices, tools, and routines. * Capture lessons learned andcontributeto organizational knowledge and capability building. * Support broader enterprise initiatives as needed to advance GII’s mission and strategy. RELATIONSHIPS: * Internal: Daily collaboration with GII team members across departments to plan, execute, and deliver strategic initiatives. * GII Goodwill Members:Regular engagement with Goodwill members to ensure projects address member needs and deliver practical, missionaligned value. * Outside: Occasional contact with external stakeholders including but not limited to government, business and industry, workforce development groups, national and service organizations. 1All duties are considered to be essential, unless otherwise indicated. SKILLS NEEDED2: * Strong project managementexpertisewith the ability to lead complex, crossfunctional initiatives.  * Demonstrated ability todrive work forward, make decisions, and hold teams accountable for results. * Excellent planning, organizational, andproblem-solvingskills.  * Strong written, verbal, and facilitation skills for diverse and senior audiences.  * Ability to influence without authority in a matrixed environment.  * Familiarity withkey project management software, tools, orsimilar stage-gateprocesses.  * Proficiencywith project management and collaboration tools. 2All skills and abilities are considered to be essential, unless otherwise indicated. EDUCATION: Undergraduate degree in business, organizational development, social/human services, or a related field; five (5) or more years of project management experience required. EXPERIENCE: * PMP certificationor likeproject manager certification preferred. * Demonstrated success leading multiple complex projects simultaneously in fast‑paced environments. * Proven ability to drive execution, manage ambiguity, and deliver resultsin a matrixed organization. * Experience applying disciplined methodologies to new initiatives or product development. * Demonstrated experience using project management software to plan, track, and report on complex projects, including managing schedules, dependencies, risks, and deliverables across cross‑functional teams. DECISION MAKING: Management decisions related to project scope, priorities, timelines, risk mitigation, and resource allocation. SUPERVISION: Regular – Latitude is given to manage work assignments and supervise the Project Administrator. Work is reviewed for alignment with goals and outcomes. PHYSICAL EFFORT: Sedentary. Lifting – 10 lbs. maximum. Some travel (about 10-20% of time or less) required. EMOTIONAL EFFORT: Moderate; occasional short deadlines and periods of high activity. Positive, cordial, and quality service to Goodwill members and stakeholders is required at all times. OUR VALUES:  We believe that everyone deserves an opportunity to thrive. Goodwill’s mission grounds us and happens through each one of us. This aspiration applies to each GII team member as much as to the people we serve. GII’s organizational values guide all that we do; how we do our work and make decisions, and how we interact with each other, Goodwill members and all stakeholders. Our mission happens through me (Passion) We have a fire for our mission. We bring our energy, creativity and passion to all that we do. By contributing the best of what is within each of us, we inspire the same in our peers, and multiply Goodwill’s impact across North America. Drive to make a difference (Impact) We believe that our work must lead to a measurable difference in the lives of the people Goodwill serves. We are committed to performance excellence in all that we do. Our strategy focuses our work to achieve that impact, and we say no to things that do not align. You before me (Respect) We treat all people with dignity, kindness, appreciation and respect. We are curious without judgment, and we actively listen to ensure mutual understanding. We give everyone a caring and safe place to share their opinions, their talents, and their questions. We build trust through direct, clear and transparent communication. We are open and humble. Thriving begins at home (Well-being) We respect the contributions and the needs of our individual team members equally, and we understand that each one of us needs different things at different times to thrive both in and out of the workplace. We strive to make genuine and continuous investments in one another and ourselves. As such, we adopt healthy, holistic approaches to our work. We proactively care for one another and ourselves by speaking up for what we need and supporting one another in achieving it. Out of Many, One Goodwill (Advancing Our Mission Together) We embrace all people and perspectives as we advance Goodwill’s mission help people reach their full potential through the power of work. We acknowledge historical inequities still exist and are intentional in breaking barriers through the power of work. We are committed to being part of the solutions, leaning into courageous conversations, and providing inclusive spaces and equal opportunities for real change in all of our endeavors. Our diversified reflection shall shine as one Goodwill. Be bold, learn and grow (Agility) We are open, creative, innovative, agile and willing to take risks. We operate with a sense of urgency, without rushing for the sake of speed. While we do our best to make good decisions, we embrace failing for the learning it affords and adapt quickly to move ahead.  We are one unified team that succeeds and stumbles and learns and grows together with humility and grace.