GoMining

Compensation

Full Description

We are seeking a Payments Analyst to manage and optimize our payments operations, focusing on daily payments operations, analytics, refunds, chargebacks, compliance etc. This role is critical in ensuring operational excellence, improving analytics, reducing payment disputes, and maintaining a seamless customer experience. The ideal candidate has strong analytical skills, a solid understanding of payments and fintech, and is comfortable working in a fast-paced, global environment. Responsibilities: Payments Operations Monitor daily transaction flows across acquirers, PSPs, and payment methods. Communicate with payment providers, customer support, and finance to resolve payment-related issues. Refund & Chargeback Management Review and process refund requests according to company policies. Handle chargebacks end-to-end, including investigation, representment, and dispute resolution. Monitor and reduce chargeback ratios to stay compliant with Visa/Mastercard thresholds. Analytics & Reporting Build and maintain reports on refunds, chargebacks, approvals/declines, and payment performance. Identify patterns, risks, and opportunities to optimize payment processes. Support decision-making with data-driven insights. Process Improvement Contribute to building efficient workflows and automating manual processes. Recommend improvements to refund policies and chargeback handling. Ensure compliance with internal policies and industry standards. 1–3 years of experience in payments, fintech, or banking operations. Solid understanding of payments structure, payments flows, analytics, refunds, chargebacks, and dispute management. Strong skills in Excel, Google Sheets, SQL, Looker. Knowledge of payment lifecycle (authorization, settlement, reconciliation). Detail-oriented, organized, and able to work with deadlines. Excellent communication and problem-solving skills. English proficiency (written and spoken). Learning support - courses, English classes, and conferences (up to 100% reimbursement) Unique loyalty program - receive corporate digital miners and earn passive income with no investment Team retreats - company-sponsored stays at a villa in Turkey Memorable events with wow prizes - we celebrate big occasions in a big way “Employee of the Month” award - we recognize and reward our top performers Flexible days off — holidays based on your location + up to 15 sick days + up to 28 vacation days (with fast and automated approvals) New career tracks - real opportunities to grow into expert or top management roles Work-life fit - flexible hours and remote work. You don’t need to chase balance - here, work is a part of life, not the opposite. We aim to make work inspiring, not exhausting. For us, results matter most.