Goldfish Swim School

Compensation

Full Description

Job Title: Learning Development Lead - Business Operations Reports to: Director of Operations Location: Travel Required (Multi-location, up to 75%) FLSA Status: Full Time Summary: The Learning & Development Lead is responsible for the effective onboarding, training, and development of new General Managers (GMs) across multiple swim school locations. This role is both instructional and leadership-focused, serving as the primary mentor, coach, and point of contact for GMs during their onboarding and training period. The L&D Lead travels to assigned swim schools to deliver hands-on, consistent, and high-quality leadership training aligned with company values, operational standards, and customer service excellence. Key Responsibilities: • Training Delivery & Facilitation • Lead comprehensive, hands-on training programs for new General Managers, covering all operational, team leadership, and customer experience areas. • Ensure training content aligns with company SOPs, safety regulations, financial management, and service delivery standards. • Facilitate classroom and on-deck (poolside) learning sessions, role-playing scenarios, and evaluations. • Mentorship & Coaching • Serve as the primary mentor and direct report for new GMs throughout the training cycle. • Provide continuous coaching, performance feedback, and leadership development. • Assess trainee readiness and support seamless transitions into the GM role. • Travel & Site Support • Travel to swim school locations as needed to support new GM onboarding (estimated 60–75% travel). • Collaborate with district managers and local teams to provide in-person training, guidance, and transition support. • Curriculum & Process Improvement • Contribute to the ongoing improvement of training materials, manuals, and checklists based on field experience. • Provide feedback to the L&D team on program effectiveness and suggest enhancements. • Evaluation & Reporting • Track trainee performance and progress against key milestones. • Deliver weekly progress reports and final readiness evaluations to senior leadership. Qualifications: • 3–5 years of leadership experience, preferably in swim school operations, retail, fitness, hospitality, or education sectors. • Prior experience as a General Manager or multi-site manager strongly preferred. • Demonstrated experience in training, mentoring, or team development. • Strong interpersonal skills with the ability to lead, motivate, and inspire new managers. • Excellent verbal, written, and presentation skills. • Willingness to travel regularly across assigned regions. • CPR/First Aid certifications preferred (or willingness to obtain). • Passion for youth education, swimming, and safety is a plus. Core Competencies: • Leadership Development • Operational Excellence • Communication & Coaching • Problem Solving • Emotional Intelligence • Adaptability & Travel Readiness Working Conditions: • Frequent travel to various swim school locations. • Ability to work a flexible schedule, including occasional weekends during training cycles. • On-site work includes time on the pool deck, in classrooms, and administrative offices.