Golden Ark Systems Inc

Compensation

Full Description

Golden Ark Systems Inc is looking for motivated individuals to join our team as Customer Service & Sales Team Members. We partner with T-Mobile to provide wireless services directly to the community through in-person, face-to-face interactions at customers’ residences. As a Customer Service Team Member, you’ll meet with households, explain available T-Mobile service options (including the Lifeline program), and assist eligible individuals with the enrollment process. This position is customer-facing and hands-on, requiring strong communication skills, professionalism, and a passion for helping others get connected. As part of our Customer Service Team Member team, you’ll receive mentorship, guidance, and training to ensure you have the tools to succeed in sales and customer service. Your work will make a direct impact by helping families access affordable connectivity for jobs, healthcare, education, and more. Customer Service Team Member Responsibilities: • Assist eligible customers face-to-face in enrolling in wireless services, ensuring they gain access to the connectivity they need to thrive in today’s digital economy. • Collect and manage confidential information from contacts, to ensure eligibility for federal benefits and services. • Work toward program objectives by ensuring accurate enrollment, maintaining a high level of customer service, and providing timely assistance to clients throughout the enrollment process. • Attend daily Customer Service Team meetings with Senior Management to stay up to date on emerging trends, understand program expectations, and develop resolutions to exceed set goals. • Cultivate and strengthen consumer relations with a warm, sincere, and courteous demeanor. Customer Service Team Member Requirements: • High school diploma or equivalent required. • Strong ability to engage with individuals from diverse backgrounds, providing excellent service and building lasting relationships with customers across various demographics. • A background in sales, customer service, community outreach, or a similar field is preferred. • Experience in delivering presentations, speaking to groups, public speaking, and engaging audiences, particularly in nonprofit or community-focused settings. The ability to communicate the benefits of the Lifeline program clearly and effectively is essential for success. • Ability to quickly absorb new information, including details of the Lifeline program, eligibility requirements, and compliance regulations, and apply that knowledge effectively in your daily work. • A collaborative team player who excels in working across multiple departments to achieve common goals. • Comfortable with change, and capable of adjusting quickly to new systems, processes, and updates Position Details: • Employment Type: Full-Time Work (40 - 50 hours per week) • Location: Customer Service Team Members will come to our office in San Bernardino, CA daily, and then go out to surrounding communities. • Client: T-Mobile Pay: Commission-based (on average, employees make $900 - $1,300 week) Job Type: Full-time Projected Total Compensation: $900.00 - $1,300.00 per week Work Location: In person