Golden 1 Credit Union

Compensation

Full Description

TITLE: BUSINESS SERVICES ADVISOR STATUS: NON-EXEMPT REPORT TO: BUSINESS SERVICES MARKET AREA MANAGER DEPARTMENT: BUSINESS SERVICES JOB CODE: 11625 PAY RANGE: $27.56 - $35.00 HOURLY General Description The Business Services Advisor at Golden 1 is tasked with advising, assisting, educating, and growing relationships with small businesses in the communities we serve through the introduction of Golden 1 business services and solutions. Tasks, Duties, Functions • Team Engagement: • Work proactively to build and grow relationships with potential new members and engage with existing members by asking questions to learn about their financial needs, understanding their goals, and sharing how Golden 1 can help them through proactive outreach, phone or in-person visits. Plan and execute appointments. • Develop relationships with branch employees through training sessions that focus on understanding the Business Services Advisor role. This training will equip employees to assist in meeting members' broader financial needs, efficiently complete service requests, and educate on small business requirements. • Foster a positive and collaborative environment, ensuring effective communication and knowledge sharing within the business services team and branch associates. • Operational Engagement: • Collaboratively work with Business Services Market Area Manager on products and marketing tactics to enhance member penetration and improve member’s business efficiencies. Develop, recommend, and implement initiatives that improve on our service capabilities resulting in business membership growth, increased product utilization and exceptional member service. • Identify new business opportunities and develop a plan to drive consistent performance within the retail channel encompassing home loans, investments and other partnerships, aiming to Business Membership and increase Deposits as Golden 1 becomes a financial services leader for Business Services. • Assist in scheduling member appointments (new referrals, follow-up on old referrals, and existing account development). • Required to conduct outbound calls to members to uncover potential opportunities. • Promote Golden 1 Credit Union in the communities we serve with centers of influence: community involvement, affiliations with beneficial organizations, etc. • Provide regular reporting of contacts, products, and other aspects of activities as needed to the Business Services Market Area Manager. • Performance Monitoring & Optimization: • Engage with members in all phases of the business life cycle while following policies and leveraging product knowledge. Conduct needs-based conversations identifying credit, deposit and servicing processing needs of customers, explain, and demonstrate self-service mobile options to members. • Act as the primary relationship manager for small business members in an assigned territory using member relationship management tools. • Protect the assets of the credit union and our members through the proper execution and administration of operational and risk management policies and procedures in compliance with the mandates established by the credit union and the law. • Compliance & Best Practices: • Ensure compliance with organizational policies, industry best practices, and relevant laws and regulations. • Serve as a leader in managing risk. Understand and manage risks in the business, adhere to policies, procedures, controls and ensure compliance with applicable laws, rules and regulations. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: • Oral and written communication skills required to appropriately train and advise staff and members on policy, procedures, and products. • Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone. Organizational Contacts & Relationships • INTERNAL: All levels of management and staff. • EXTERNAL: Members, vendors, peers in financial institutions, community associations and credit union associations. Qualifications • EDUCATION: Bachelor’s degree preferred. Work experience may be considered in lieu of a four-year degree. • EXPERIENCE: 2 years of small business experience or 3-5 years of sales experience. 2 years of experience in Small Business banking experience, or 3-5 years of sales experience. • KNOWLEDGE / SKILLS: • Proven experience managing a dedicated book of small business customers across assigned territory. • Member service focus with experience managing complex transactions across multiple systems. • Experience building and maintaining effective relationships with members and internal partners. • Experience using strong business acumen to provide financial services consultation to small business members. • Extensive knowledge and understanding of bank lending programs, credit policies, and specialty products. • Proficient with proactively sourcing, acquiring, building, and maintaining relationships with members and colleagues. • Ability to educate and connect members to technology and share the value of mobile banking options. • Ability to interact with integrity and professionalism with member and employees. • High motivation with ability to successfully meet team objectives while maintaining individual performance. Physical Requirements • * Prolonged sitting throughout the workday with occasional mobility required. • Corrected vision within the normal range. • Hearing within normal range. A device to enhance hearing will be provided if needed. • Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. • Travel to meet with branches. Travel within CA required. LICENSES / CERTIFICATIONS: None THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 7/22/2025