Golden 1 Credit Union

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. Golden 1 Credit Union is seeking a Business Systems Analyst II for their IT - Solutions Engineering department. The role involves engaging with business units to translate needs into software solutions, overseeing the software development lifecycle, and providing operational support for enterprise-wide software solutions. Responsibilities • Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes. • Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. • Provide high-quality analytical system solutions for key stakeholders. • Identifies software functional gaps and opportunities of improvement. • Collaborates with product owners to create product backlog by using Agile practices. • Creates user stories with relevant acceptance criteria. • Participates with the implementation of projects as technical subject matter expert from beginning to completion. • Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews. • Supports Agile practices and encourages the improvement of service. • Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, Point, and other like tools. • Provide Tier 2 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. • Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. • Manage administrative functions such as, but not limited to customizations of forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support. • Effectively work to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation. • Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication. • Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up. • Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions. • Participate in on-call support for critical response to after hour application impairments or major outages as needed. Skills • Minimum two-year degree in Information Technology, Project Management or Business Administration required, or 2 years of experience. • Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 2+ years of experience. • Equivalent work experience may be considered in lieu of a 2-year degree. • Agile certifications preferred. • Four years or more experience in financial or health services, including technical business analysis, product development and process improvement. • Experience working in an Agile environment or Azure eco system (DevOps) strongly desired. • Knowledge of commonly used financial industry concepts, practices, and guidelines. • Knowledge of existing Credit Union products, services and overall operational guidelines, especially as it relates to various delivery channels. • Excellent oral communication, presentation and technical writing skills. • Strong research, technical analysis, planning and organizational skills. • Ability to use logical reasoning when interpreting facts. • Experience with medium to large enterprise software systems, as well as the ability to learn new systems quickly. • Ability to analyze and document complex technical business processes. • Ability to make observations, examinations, evaluations and recommendations. • Ability to execute projects and direct team members to implement system upgrades and enhancements. • Strong PC skills. Company Overview • Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services. It was founded in 1933, and is headquartered in Sacramento, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.golden1.com/. Company H1B Sponsorship • Golden 1 Credit Union has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.