GoHealth Urgent Care

Compensation

Full Description

You’re more valuable than ever – And that’s just how we’ll make you feel. Summary: The Onboarding Coordinator assists Training Specialists in supporting their assigned joint venture market(s) by coordination of various training initiatives for urgent care center team members. The Onboarding Coordinator builds, coordinates, manages, and maintains the schedules for new hire training. They will complete new hire processes for team members ensuring that processes are tracked accurately. The Onboarding Coordinator is responsible for establishing and maintaining relationships with new and existing team members to gain knowledge of preferences, skills, and abilities to achieve learning schedule coverage needs for the assigned market(s). The Onboarding Coordinator will manage the training scheduling system and provide verifications of training hours with operations/payroll. Qualifications Education Required: • High School Diploma or equivalent Licenses/Certifications Required: • N/A Work Experience Required: • 1+ years of administrative coordination or project management experience. Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: • Bachelor’s degree • Scheduling experience in a medical environment. • 1+ years of operational staff scheduling experience. Knowledge, Skills, and Abilities • Scheduling and/or payroll system knowledge • Proficiency in all Microsoft Office Suite products, including Microsoft Word, Excel and Outlook. • Proficiency in scheduling software such as Qgenda. Required Functional Competencies: • INTERPERSONAL - Develops and maintains excellent working relationships • BUILDING RAPPORT - Exercises skill and diplomacy to establish trust with business partners; creates buy-in with customers. • ORAL COMMUNICATION - Expresses information (ideas or facts) to individuals or groups effectively; listens to others and responds appropriately. • PROBLEM SOLVING – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. • SELF-MANAGEMENT – Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior. • TECHNICAL COMPETENCE – Uses or gains knowledge that is necessary to perform the major functions that are described above. • WRITING – Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience. • CUSTOMER SERVICE – Demonstrates a results-oriented focus for delivering appropriate services in an accurate, complete, and timely fashion. • TEAMWORK/COLLABORATION – Demonstrates skills and abilities in collaborative efforts with experience in team/project-oriented activities. • RELATIONSHIP MANAGEMENT – Maintains good communication and a positive relationship with employees at all levels of the organization. Projects excellent customer relations in all interactions. • This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills. Essential Duties and Responsibilities • Responsible for scheduling all center new hires for Classroom Training, Welcome Shifts, and Preceptor Shifts (in-center hands-on training with a Training Coach or Learning Coach). • Coordinates new hire schedules with market Training Specialist. • Responsible for entering Shadow Premium compensation stipends, when applicable, for Learning Coach shifts. • Manages and optimizes the training schedule to comply with market needs. • Adjusts/Reschedules new hire training schedule as needed, due to call outs, limited training availability, etc. • Maintains training schedules, and compensation entries, and provides accurate information to leadership upon request. • Build relationships and engage with new and existing team members to understand availability, preferences, and skill sets to balance and meet scheduling needs based on volume, geography, team skills and abilities, etc. • Collaborates and works in partnership with the Operational Specialist, Training Specialist and Training Supervisor, aligning training schedules with market coverage. • Informs market leadership of potential staffing issues that may impact scheduled competency evaluation and clearance from training date to maintain staffing and coverage needs. • Responsible for tracking new hire blood draw needle sticks, when applicable, for respective market(s). • Responsible for entering and maintaining new hire information on training’s ClickUp platform. • Responsible for uploading welcome letters and check-in responses to ClickUp, and venipuncture checklists when blood draw needle sticks are obtained post-training. • Responsible for administrative work that is required for the market, e.g., creating/maintaining live documents such as sign-up sheets, templates, coordination of Outlook calendar, etc. • Coordinate with the Training Coach, Training Specialist, Training Supervisor, or Learning Coach (if applicable) for team members’ competency evaluations. • Conduct new hire check-ins for learning experience and training needs. • Coordinate market training refreshers for established team members, and market specific training requests as needed. • Coordinating regular check-in meetings with key stakeholders (i.e., Operations Specialist, Regional Operational Managers, etc.) • Assist with coordinating Basic Life Support (BLS) certifications and renewals. • Assist with N-95 Fit Testing coordination with respective market(s), training, operations, and Talent Management partners. GoHealth Core Values GoHealth’s Core Values, listed below, are essential functions of this position: • Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. • Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation. • Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. • Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. • Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. Physical Requirements • Office Environment: Tasks may be conducted within a climate-controlled office setting. • Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 10 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position. • Travel: Travel may be required, including travel between Company locations and out-of town destinations as needed (≤ 5%). • Safety Equipment: May require the use of safety equipment for infection prevention, if visiting a Company location. Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time. Equal Employment Opportunity Statement The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law. ADA Accommodation Statement Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion. Compliance Statement This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment. Set up email alerts as new job postings become available that meet your interest! All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy When our customers enter our award-winning centers, they find a welcoming and comfortable environment, state-of-the-art technology and caring team members that help start the healing process immediately. We offer effortless on-demand care, 365 days a year in over 250+ centers nationwide. We partner with prominent and progressive health systems to support our communities across the entire continuum of care. These are the unparalleled experiences we strive for and how our team goes above and beyond for you. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!