GoHealth Urgent Care

Compensation

Full Description

You’re more valuable than ever – And that’s just how we’ll make you feel. The Application Analyst III – Epic is responsible for leading the design, implementation, and optimization of Epic applications across the enterprise. This role provides strategic guidance, mentors junior staff, and ensures that Epic solutions align with organizational goals. The Application Analyst III plays a key role in major initiatives, including new implementations, system upgrades, and cross-functional projects. Qualifications Education Required: • Bachelor’s degree or equivalent experience OR • Associate’s degree with 5+ years of healthcare or healthcare IT experience Licenses/Certifications Required: • Epic certification with 5+ years of support (current/active). Work Experience Required: • 5+ years of direct Epic application experience. Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: • 8+ years of direct Epic application experience. Knowledge, Skills, and Abilities • This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills. • Ability to learn new systems and processes quickly. • Detail-oriented with strong organizational skills. • Demonstrated ability to work independently and as part of a team. • Advanced understanding of healthcare operations, clinical workflows and systems. • Strong analytical, decision making, problem-solving, and critical thinking skills with attention to detail. • Excellent written and verbal communication and stakeholder engagement skills. • Advanced proficiency in Epic configuration and troubleshooting. Ability to manage multiple priorities and meet deadlines. • Deep knowledge of Epic systems and healthcare operations. • Proven leadership and project management capabilities. • Ability to influence and collaborate across departments. • Ability to lead by example in complex projects, demonstrating accountability, adaptability, and a bias for action while supporting others in achieving success. • Epic certification(s) required and must be current. Essential Duties and Responsibilities System Build and Configuration • Lead in the design and build of Epic applications, including integrated areas. • Independently research and configure systems to improve processes, add efficiencies, and promote patient safety. • Collaborate with operations and application team members to optimize workflows and application capabilities. • Ability to identify change impact of owned (application responsible for) and non-owned Epic applications and integrated areas related to technology, patient safety, data integrity/compliance, and finance. • Utilize external resources and best practices to inform Epic applications build decisions. • Build data fields, screens, templates, and customer-defined functionality in Epic applications as required. • Conduct thorough reviews of Foundation Build and operational content for Epic applications. • Participate in unit, application, and integrated testing for implementations, upgrades, and enhancements for Epic applications. • Review proposed training curriculum for Epic applications in collaboration with the application team. • Follow Epic applications build standards and maintain synchronization between environments in coordination with the environment team. Application Support • Provide go-live and post-go-live support for new Epic applications and functionality. • Participate in on-call rotation to support Epic applications users. • Represent Epic applications in Integrated Area Workgroups. • Support continuous documentation of system modifications and updates for Epic applications. • Demonstrate general knowledge of the systems development life cycle and apply appropriate methods to support ongoing maintenance for Epic applications. Documentation and Communication • Maintain detailed and ongoing communication with customers (end users or operational owners) through ticketing systems. • Ensure all assigned Epic incident, catalog, and enhancement tickets include clear resolution details. Contact customers (end users or operational owners) directly regarding ticket resolution or if requests cannot be fulfilled. • Log decisions, issues, and risks in trackers (e.g., Orion, Nova) during Epic applications build and upgrade cycles. • Support Epic application governance by contributing to business case development. • Maintain version control of workflows, issue/risk logs, and decision trackers for assigned work. • Escalate issues appropriately and communicate with higher-level analysts and supervisors. Project Management Support • Manage small-scale projects and tasks using project management principles. • Responsible for agenda creation, note taking, and effective follow-up. • Recommend areas for process improvement based on observations and feedback. • Assist in the development of future state documentation and materials. • Follow established processes for issue tracking, resolution, and closure. • Adhere to change control procedures for all system modifications. • Develop test scripts for new systems and upgrades, ensuring compliance with versioning and documentation standards. Professional Behavior and Development • Build partnerships with stakeholders, end users, and colleagues to ensure effective collaboration. • Embrace change positively, seek process improvements, and demonstrate innovative thinking. • Take accountability for actions, correct mistakes, and adhere to service excellence standards. • Demonstrate a commitment to the Company’s Core Values, governance, and performance management processes. • Participate in Epic training and meet department expectations for completion timeframes and performance. Mentoring and Leadership • Serve as a trusted subject matter expert for Epic applications, providing guidance and best practices to team members and stakeholders. • Actively mentor and coach other analysts, fostering skill development and professional growth through knowledge-sharing and constructive feedback. • Deliver concise, executive-ready communications on risks, impacts, and strategic recommendations, using data-driven insights and professional presentation standards to influence decision-making at the highest level. • Model the Company’s Leadership Principles by creating shared purpose, inspiring and motivating others, and empowering team members to deliver high-quality outcomes. GoHealth Core Values GoHealth’s Core Values, listed below, are essential functions of this position: • Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. • Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation. • Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. • Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. • Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. GoHealth’s Leadership Principles, listed below, are essential functions for this position: • Create Shared Purpose: Breathe life into our vision and mission. Speak to our future and create a line of sight for our team members. Set goals and communicate a plan of action. Empower others to deliver. • Inspire and Motivate: Celebrate and share success. Grow and develop our team members. Provide direct feedback that enables others to reach their potential. Identify when to lead and embrace the opportunity to follow. • Plan, Execute, Adapt and Deliver: Leverage analytics and experience to make better decisions. Possess a bias towards action and manage risk. Be agile, pragmatic and adjust. Identify, acknowledge, plan, implement and follow-up. Additional Requirements • General schedule: Monday–Friday, Eastern Time business hours with some flexibility. • Other scheduling requirements: Participates in an on-call rotation to support application needs. May occasionally be required to work outside standard hours for special events or staff coverage. • Office Environment: Tasks may be conducted within a climate-controlled office setting. • Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 15 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position. • Travel: Travel may be required, including travel between Company locations and out-of town destinations as needed for go-live support, training or other business needs (up to 15%). • Safety Equipment: May require the use of safety equipment for infection prevention. Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time. Equal Employment Opportunity Statement The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law. ADA Accommodation Statement Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion. Compliance Statement This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment. Set up email alerts as new job postings become available that meet your interest! All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy When our customers enter our award-winning centers, they find a welcoming and comfortable environment, state-of-the-art technology and caring team members that help start the healing process immediately. We offer effortless on-demand care, 365 days a year in over 250+ centers nationwide. We partner with prominent and progressive health systems to support our communities across the entire continuum of care. These are the unparalleled experiences we strive for and how our team goes above and beyond for you. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!