globalwfh.lovestoblog

Compensation

Full Description

UZIO is seeking a skilled and empathetic Customer Support Agent to deliver timely assistance and contribute to an exceptional customer experience. In this role, you’ll be a frontline expert, providing professional, friendly, and efficient support via phone, email, and live chat. You’ll work closely with our clients to resolve technical issues, answer product-related questions, and guide them through our software. Key Responsibilities: • Serve as a support resource for customer inquiries, offering timely assistance across multiple channels to enhance satisfaction. • Troubleshoot and resolve customer issues related to HR, payroll, and benefits software • Guide customers through the features and functionalities of our platform. • Document all customer interactions and solutions accurately in our CRM system • Collaborate with other internal teams to escalate complex issues and ensure a seamless customer experience. Must-Have Skills: • Proven experience in a customer support or help desk role, ideally within a software or technology company. • Strong understanding of HR, payroll, and/or benefits processes and software. • Exceptional communication and interpersonal skills, with the ability to explain complex technical information clearly and patiently. • A strong problem-solving mindset and the ability to think on your feet. • Experience with CRM and support ticketing systems (e.g., Salesforce, Zendesk). • High level of empathy and a genuine desire to help others. • Ability to work independently and as part of a team in a fast-paced environment. Qualifications: • Minimum of 2 years of experience in U.S. payroll processing and client support. • Experience with payroll software and systems is essential. • Strong understanding of U.S. payroll regulations, including federal and state tax requirements, wage and hour laws, and compliance requirements. Work Hours: U.S. Time Zone (EST) 12p – 9p To Apply: Interested candidates should submit their resume to hiring@uzio.com. Apply tot his job