Global Payments

Compensation

Full Description

Our Active Network division is hiring! The Technical Account Manager is a technical expert who works collaboratively with Account Management and cross-functionally with Product and Development. Their goals are to drive performance and growth with the client, provide guidance on maximizing client experience with ACTIVE products, and to proactively ensure a stable and secure product experience. The role requires strong problem-solving, communication, and client-relation skills. Responsibilities: • Deliver solutions by identifying problems, researching answers, and guiding users through resolution steps; • Educate clients and explain features and functionality of hardware products and software applications; • Provide first and second tier telephone, email, and remote support to customers; • Test and evaluate potential new hardware and software products or services including, but not limited to handheld/mobile devices, product updates, and updated industry security practices; • Improve system performance by identifying issues and recommending changes; • Continue product expertise by updating job knowledge, education training, and maintaining personal networks; • Develop training materials and support documentation to improve the user experience. • Perform a deep dive review of the client’s business systems requirements and understanding of relevant business operations • Provide direct, daily support to key clients by troubleshooting issues across applications, providing solutions to issues, answering questions (via email and phone). • Following up with internal departments regarding product issues, bugs, developments etc and feeding this information to both the client and AM • Report and manage any client impacting product escalations. Collaborate with product team to troubleshoot and effectively resolve with minimal impact to client and customers. • Provide timely and ongoing communication to clients Requirements: • 1-2 years Technical Support (Phone Support preferable) experience • 2+ years Customer Service experience • Two-year degree in Information Technology or related experience • Additional Technology Certifications are preferred • Interprets and applies complex technical information • Knowledge of systems design and implementation in a database environment, communications networks, and technical and user-related aspects of a personal computer environment • Excellent problem-solving, communication and, interpersonal skills along with patience, a customer-friendly attitude, and the ability to work in a team environment • Ability to learn quickly in a self-directed environment with minimal supervision • Strong work ethic and high level of initiative and efficiency About ACTIVE: ACTIVE Network® is on a mission to make the world a more active place by connecting people to the things they love, want and need to do. Our SaaS technology platform offers intelligent and intuitive registration, secure payment processing, insightful data and services to help organizers drive increased participation and revenue while streamlining administration. We also engage over 13M participants on behalf of over 27,000 organizers through our global marketplace for activities and events. The partnerships and data insights achieved through our diverse customer base fuel innovations and allow us to deliver best-in-class solutions. The markets we serve include: Race and Events, University Athletics and Programs, Camp and Classes, Swim Programs, YMCA Management, Park & Recreation Management, and more. Founded in 1999, ACTIVE Network is headquartered in Atlanta, Georgia, with offices throughout North America, Europe, and Asia. We are part of Global Payments Inc.(NYSE: GPN), which has been delivering innovative payment solutions for over 50 years. For more information, please visit ACTIVEnetwork.com. At Global Payments our vision is to be “Champions of Inclusion.” We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment, access, opportunity and advancement for all team members. We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood. Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ Applicants MUST be authorized to work in the U.S. We are unable to sponsor or take over Sponsorship of an Employment and/or Student Visa at this time or any time in the near future for sponsorship. This position is eligible to be considered for remote hiring anywhere in the USA. #LI-Remote