Global Payments Inc.

Compensation

Full Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Responsible for analyzing business-critical services availability and performance to ensure optimal processing efficiency to support the enterprise. Works closely with IT Technical and Application Support teams in identifying and resolving processing issues. Performs RCA (root-cause analysis) and delivers solutions to implement corrective action. Creates and maintains various analytical reports utilized by both technical and business owners. Supports all Business Continuity activities. Provides operational support for all activities to support monitoring tools from administration, patching, upgrades to incident management. What Part Will You Play? Administers, creates, and interprets reporting of business metrics and takes appropriate tuning action as necessary across the enterprise to provide processing performance reports for Senior and Executive Management. Develops and maintains predictive modeling tools to enhance performance related to scheduling, prioritization, and coordination of production applications by proactively assessing processing performance and future client needs. Develops and administers automation tools, products, applications, and business processes to increase productivity, eliminate duplications, and coordinate information requirements. Provides technical advice to all levels of management and team members on interpretation/ development/ revision of policies and procedures. Work in collaboration with Subject Matter Experts, training, communications and stakeholders to ensure smooth "go live" when new systems or processes are moved to production. Recommend continual service improvement opportunities to enhance run-time optimization and work with the business/ application team to remedy issues. Recommend, develop and maintain complex analytical tools utilizing statistical data to identify opportunities for improvement and consistency across all environments. Lead operational support for all Business Continuity activities and conversion/ deconversion activities. Maintain a continuous line of communications, keeping internal partners informed of all critical issues. Representing the company externally as necessary. What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree, Electrical and/or Computer Science, other majors considered. additional experience in lieu of a degree. Typically No Related Experience Required Preferred Qualifications 4+ years of relevant Operations experience with MicroFocus OpenView/OMi/OpsBridge, NNMi, SolarWinds, UCMDB, Splunk, SiteScope, Nagios, LogicMonitor, CA Suite, BMC or IBM suite of products. What Are Our Desired Skills and Capabilities? LogicMonitor,/CA Suite/SolarWinds experience desired MicroFocus OMi/Openview experience desired Some experience with Perl, Python desired Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to your candidate home! We are excited that you are exploring opportunities with Global Payments and look forward to learning more about you! From here, you can track the progress of your application, stay up to date on any next steps and keep your contact information current. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.