Global Payments Inc.

Compensation

Full Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Associate Product Manager — Commerce & ACTIVE Refund ACTIVE Network is hiring an Associate Product Manager to join the Commerce product team. This role focuses on the implementation, maintenance, and ongoing performance of commerce-related products, with primary product ownership of ACTIVE Refund and supporting responsibilities across ACTIVE Advantage. The Associate Product Manager reports to the Manager, Product Management for Active Advantage and Commerce products and works closely with Engineering, Commerce, Finance, Operations, and Customer Support. What You’ll Do Serve as the primary product owner for ACTIVE Refund, responsible for day-to-day product health, performance tracking, and operational consistency. Monitor adoption, conversion, refund outcomes, and revenue performance across event types and seasons. Produce recurring reports and summaries used by product, finance, and operations leadership. Act as a core member of the Commerce team, supporting implementation and maintenance work across commerce products, including ACTIVE Advantage. Contribute to the launch and upkeep of ACTIVE Advantage benefits, working with internal teams to ensure offerings are accurately represented and properly supported across systems. Be a primary user of the Commerce Admin Tool and work closely with the Commerce product team to improve workflows, usability, and reliability based on real operational usage. Provide structured feedback and requirements to the Commerce product team informed by hands-on administration and support needs. Maintain clear product documentation and internal references that support cross-team alignment. Partner with Finance to track pricing, cost ratios, and overall financial impact of ACTIVE Refund. Coordinate with Customer Support and Operations to identify recurring issues and ensure they are addressed through product or process improvements. What You Bring Strong Excel / Google Sheets skills (pivots, formulas, structured reporting, attention to data accuracy). Ability to interpret trends and anomalies and explain them clearly to non-technical stakeholders. Comfort operating across product, commerce, finance, and support teams. Clear, direct written communication; precision matters. Familiarity with basic product management workflows and tools (requirements, backlog support, cross-team coordination). Ability to manage recurring operational responsibilities without things slipping. Nice to Have Experience with commerce systems, transactional add-ons, or protection-style products. Exposure to event registration platforms or high-volume checkout environments. Experience supporting partner-driven or catalog-style offerings that require ongoing maintenance. About ACTIVE Refund ACTIVE Refund is an optional paid protection added during event registration checkout. It allows participants to receive an automatic refund when they are unable to attend an event, based on defined program rules. The product is tightly integrated into ACTIVE’s commerce and registration infrastructure and requires strong operational ownership and cross-team coordination. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to your candidate home! We are excited that you are exploring opportunities with Global Payments and look forward to learning more about you! From here, you can track the progress of your application, stay up to date on any next steps and keep your contact information current. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.