Global Healthcare IT

Compensation

Full Description

Job Title: Service Desk Agent Company Overview: Global Healthcare IT is a leading provider of innovative technology solutions tailored for the healthcare industry. With a commitment to improving patient care through advanced IT services, we support hospitals and clinics nationwide with cutting-edge software and dedicated support teams. Role Overview: As a Service Desk Agent, you will be the first point of contact for end users at hospitals and clinic locations, providing essential support for clinical application software, operating systems, and business productivity tools. Your role is critical in ensuring smooth and efficient IT operations that directly impact patient care and healthcare delivery. What You'll Do: - You will provide timely and effective technical support to end users experiencing issues with clinical applications and IT systems. - You will troubleshoot and resolve problems related to operating systems, software applications, and hardware. - You will document incidents and service requests accurately in the ticketing system. - You will escalate complex issues to higher-level support teams when necessary. - You will assist with software installations, updates, and configurations. - You will communicate clearly and empathetically with users to understand their needs and provide solutions. - You will participate in ongoing training to stay current with healthcare IT technologies. - You will contribute to the development of user guides and support documentation. What You Bring: - Minimum of 1-2 years of experience in IT support or a service desk role. - Familiarity with clinical application software and healthcare IT environments. - Strong knowledge of Windows operating systems and common business productivity software. - Excellent problem-solving skills and attention to detail. - Effective communication skills with the ability to explain technical issues to non-technical users. - Ability to work independently and as part of a team in a fast-paced environment. Bonus Points If You Have: - Experience working in a healthcare or hospital IT support role. - Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Professional. - Knowledge of networking fundamentals and remote support tools. - Experience with ticketing systems like ServiceNow or Jira. What We Offer: - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive work environment. - We offer flexible work schedules to support work-life balance. - We offer the chance to make a meaningful impact on healthcare through technology. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.globalhealthcareit.com/careers. We look forward to hearing from you!