Global Healthcare IT

Compensation

Full Description

Job Title: Service Desk Agent Company Overview: Global Healthcare IT is a leading provider of innovative technology solutions tailored for the healthcare industry. We specialize in delivering reliable IT services that enhance patient care and streamline hospital operations across multiple locations. Role Overview: As a Service Desk Agent, you will be the first point of contact for end users at hospitals and clinics, providing essential support for clinical application software, operating systems, and business productivity tools. Your role is critical in ensuring smooth IT operations and helping healthcare professionals focus on patient care. What You'll Do: - You will respond promptly to user inquiries and troubleshoot issues related to clinical software and IT systems. - You will provide technical support for various operating systems and business productivity applications. - You will document incidents and resolutions accurately in the service management system. - You will escalate complex technical problems to higher-level support teams when necessary. - You will assist in maintaining IT asset inventory and software licenses. - You will participate in training sessions to stay updated on new technologies and software updates. - You will collaborate with cross-functional teams to improve service delivery and user satisfaction. What You Bring: - You bring at least 1-2 years of experience in IT support or a service desk environment. - You have strong knowledge of clinical application software and healthcare IT systems. - You possess excellent problem-solving skills and the ability to communicate technical information clearly. - You are proficient with Windows and Mac operating systems and common business productivity software. - You have experience using ticketing systems and documenting technical issues. Bonus Points If You Have: - Experience working in a healthcare or hospital IT environment. - Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Professional. - Familiarity with network troubleshooting and basic hardware support. - Strong customer service skills and a patient, empathetic approach to user support. What We Offer: - We offer competitive salary and comprehensive health benefits including medical, dental, and vision coverage. - We offer opportunities for professional development and certification reimbursement. - We offer a supportive and collaborative work environment focused on work-life balance. - We offer access to the latest healthcare IT technologies and tools. - We offer paid time off and flexible scheduling options. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.globalhealthcareit.com/careers. We look forward to hearing from you!