Global Healthcare IT

Compensation

Full Description

Job Title: Service Desk Agent Company Overview: Global Healthcare IT is a leading provider of innovative technology solutions tailored for the healthcare industry. With a commitment to improving patient care through advanced IT services, we support hospitals and clinics nationwide with cutting-edge software and dedicated support teams. Role Overview: As a Service Desk Agent, you will be the first point of contact for end users at hospitals and clinic locations, providing essential support for clinical application software, operating systems, and business productivity tools. Your role is critical in ensuring smooth IT operations and enhancing user experience across healthcare facilities. What You'll Do: - You will respond promptly to user inquiries and troubleshoot issues related to clinical software and IT systems. - You will provide technical support for various operating systems and business productivity applications. - You will document incidents and resolutions accurately in the service management system. - You will escalate complex issues to higher-level support teams when necessary. - You will assist in training end users on software functionalities and best practices. - You will monitor and maintain service desk performance metrics to ensure quality support. - You will collaborate with IT teams to implement updates and improvements. - You will contribute to the development of support documentation and knowledge base articles. What You Bring: - Minimum of 1-2 years experience in IT support or service desk roles. - Strong knowledge of clinical application software and healthcare IT environments. - Proficiency with Windows and Mac operating systems. - Excellent communication and customer service skills. - Ability to manage multiple tasks and prioritize effectively. - Basic understanding of networking and troubleshooting techniques. Bonus Points If You Have: - Experience working in a healthcare or hospital IT setting. - Certifications such as ITIL Foundation or CompTIA A+. - Familiarity with remote support tools and ticketing systems. - Knowledge of HIPAA regulations and data privacy standards. What We Offer: - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional growth and certification support. - We offer a collaborative and inclusive work environment. - We offer flexible work schedules to support work-life balance. - We offer access to the latest healthcare IT technologies and training. Ready to Apply? Please submit your resume and cover letter through our careers page at www.globalhealthcareit.com/careers. We look forward to welcoming you to our team!