Service Desk Agent
Compensation
$40K-55K a year
Responsibilities
Provide first-level technical support to end users, troubleshoot software and hardware issues, document incidents, and escalate complex problems to higher-level support teams.
Requirements
1-2 years of experience in IT support or service desk roles, familiarity with clinical software and operating systems, strong communication and problem-solving skills.
Full Description
Service Desk Agent I is responsible for supporting the end user community at hospitals and clinic locations by providing technical assistance and troubleshooting for clinical application software, operating systems, and business productivity tools. This role ensures timely resolution of user issues to maintain efficient healthcare operations and enhance user satisfaction. The agent will act as the first point of contact for IT support, documenting incidents and escalating complex problems as needed.
This job posting was last updated on 9/17/2025
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