Global Healthcare IT

Compensation

Full Description

Job Title: Service Desk Agent Company Overview: Global Healthcare IT is a leading provider of innovative technology solutions tailored for the healthcare industry. With a commitment to improving patient care through advanced IT services, we support hospitals and clinics nationwide with cutting-edge software and dedicated support teams. Role Overview: As a Service Desk Agent, you will be the first point of contact for end users at hospitals and clinic locations, providing essential support for clinical application software, operating systems, and business productivity tools. Your role is critical in ensuring smooth and efficient IT operations that directly impact patient care and staff productivity. What You'll Do: - You will respond promptly to user inquiries and troubleshoot issues related to clinical applications and IT systems. - You will provide technical support for various operating systems and business productivity software. - You will document incidents and resolutions accurately in the service management system. - You will escalate complex issues to higher-level support teams when necessary. - You will assist in the installation, configuration, and maintenance of software applications. - You will communicate effectively with users to ensure clear understanding and resolution of their issues. - You will participate in ongoing training to stay current with healthcare IT technologies. - You will contribute to improving support processes and user satisfaction. What You Bring: - Minimum of 1-2 years of experience in IT support or service desk roles. - Strong knowledge of clinical application software and healthcare IT environments. - Proficiency with Windows and other operating systems. - Experience with business productivity software such as Microsoft Office Suite. - Excellent communication and problem-solving skills. - Ability to work effectively in a fast-paced, healthcare setting. Bonus Points If You Have: - Experience working in a healthcare IT support role. - Familiarity with IT service management (ITSM) tools and processes. - Certifications such as CompTIA A+, ITIL Foundation, or similar. - Knowledge of network fundamentals and troubleshooting. What We Offer: - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional growth and certification support. - We offer a collaborative and supportive work environment. - We offer flexible scheduling to accommodate work-life balance. - We offer access to the latest healthcare IT technologies and training. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.globalhealthcareit.com/careers. We look forward to hearing from you!