Global Healthcare IT

Compensation

Full Description

Job Title: Service Desk Agent Company Overview: Global Healthcare IT is a leading provider of innovative technology solutions tailored for the healthcare industry. With a commitment to improving patient care through advanced IT services, we support hospitals and clinics nationwide with cutting-edge software and dedicated support teams. Role Overview: As a Service Desk Agent, you will be the first point of contact for end users at hospitals and clinics, providing essential support for clinical application software, operating systems, and business productivity tools. Your role is critical in ensuring smooth IT operations and enhancing user experience across healthcare facilities. What You'll Do: - You will respond promptly to user inquiries and troubleshoot issues related to clinical software and IT systems. - You will provide technical support for various operating systems and business productivity applications. - You will document incidents and resolutions accurately in the service management system. - You will escalate complex issues to higher-level support teams when necessary. - You will assist in maintaining IT asset inventory and software licenses. - You will collaborate with healthcare staff to understand their IT needs and provide effective solutions. - You will participate in training sessions to stay updated on new technologies and software updates. - You will contribute to continuous improvement initiatives to enhance service desk operations. What You Bring: - You bring at least 1-2 years of experience in IT support or a service desk environment. - You have strong knowledge of clinical application software and healthcare IT systems. - You possess proficiency in troubleshooting Windows and Mac operating systems. - You have excellent communication and customer service skills. - You are capable of managing multiple tasks and prioritizing effectively in a fast-paced environment. Bonus Points If You Have: - Experience working in a healthcare IT setting. - Certifications such as ITIL Foundation or CompTIA A+. - Familiarity with remote support tools and ticketing systems. - Basic understanding of networking concepts. What We Offer: - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional development and certification support. - We offer a collaborative and supportive work environment. - We offer flexible work schedules to promote work-life balance. - We offer access to the latest healthcare IT technologies and tools. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.globalhealthcareit.com/careers. We look forward to welcoming you to our team!