Global Healthcare IT

Compensation

Full Description

Job Title: Service Desk Agent Company Overview: Global Healthcare IT is a leading provider of innovative technology solutions tailored for the healthcare industry. With a commitment to improving patient care through advanced IT services, we support hospitals and clinics nationwide by delivering reliable and efficient technology support. Role Overview: As a Service Desk Agent, you will be the first point of contact for end users at hospitals and clinic locations, providing essential support for clinical application software, operating systems, and business productivity tools. Your role is critical in ensuring smooth and uninterrupted healthcare operations by resolving technical issues promptly and effectively. What You'll Do: - You will respond to and resolve user inquiries and technical issues related to clinical software and IT systems. - You will provide timely support for operating systems and business productivity software to ensure minimal downtime. - You will document incidents and service requests accurately in the ticketing system. - You will escalate complex issues to higher-level support teams when necessary. - You will assist in maintaining IT asset inventory and software licenses. - You will communicate effectively with users to understand their needs and provide clear instructions. - You will participate in training sessions to stay updated on new technologies and software updates. - You will contribute to continuous improvement initiatives to enhance service desk operations. What You Bring: - Minimum of 1-2 years experience in IT support or a service desk environment. - Strong knowledge of clinical application software and healthcare IT systems. - Proficiency with Windows and Mac operating systems. - Experience with business productivity software such as Microsoft Office Suite. - Excellent communication and problem-solving skills. - Ability to work effectively in a fast-paced, healthcare environment. Bonus Points If You Have: - Experience working in a healthcare or hospital IT support role. - Familiarity with ITIL processes and service management best practices. - Certifications such as CompTIA A+, HDI Support Center Analyst, or Microsoft Certified Professional. - Knowledge of network fundamentals and troubleshooting. What We Offer: - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional development and certification support. - We offer a collaborative and supportive work environment. - We offer flexible scheduling to accommodate work-life balance. - We offer access to the latest healthcare IT technologies and tools. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.globalhealthcareit.com/careers. We look forward to hearing from you!