Global Healthcare IT

Compensation

Full Description

Job Title: Service Desk Agent Company Overview: Global Healthcare IT is a leading provider of innovative technology solutions tailored for the healthcare industry. With a commitment to improving patient care through advanced IT services, we support hospitals and clinics nationwide with cutting-edge software and dedicated support teams. Role Overview: As a Service Desk Agent, you will be the first point of contact for end users experiencing technical issues within hospital and clinic environments. Your role is crucial in ensuring seamless operation of clinical application software and other IT systems, enabling healthcare professionals to deliver exceptional care. What You'll Do: - You will provide timely and effective support to end users experiencing issues with clinical application software and operating systems. - You will troubleshoot and resolve problems related to business productivity software and hardware. - You will document incidents and resolutions accurately in the ticketing system. - You will escalate complex issues to higher-level support teams when necessary. - You will assist with user account management and access permissions. - You will participate in training sessions to stay updated on new software and IT protocols. - You will communicate clearly and empathetically with users to ensure a positive support experience. - You will contribute to continuous improvement initiatives within the service desk team. What You Bring: - Minimum of 1-2 years of experience in IT support or a service desk role. - Proficiency with clinical application software and common operating systems (Windows, macOS). - Strong knowledge of business productivity tools such as Microsoft Office Suite. - Excellent problem-solving and communication skills. - Ability to work effectively in a fast-paced healthcare environment. - Basic understanding of network and hardware troubleshooting. Bonus Points If You Have: - Experience working in a healthcare IT environment. - Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Professional. - Familiarity with electronic health record (EHR) systems. - Multilingual abilities to support diverse user populations. What We Offer: - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional development and certification support. - We offer a collaborative and supportive work environment. - We offer flexible scheduling to promote work-life balance. - We offer access to the latest healthcare IT technologies and tools. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.globalhealthcareit.com/careers. We look forward to hearing from you!