Global Healthcare IT

Compensation

Full Description

Job Title: Service Desk Agent Company Overview: Global Healthcare IT is a leading provider of innovative technology solutions tailored for the healthcare industry. With a commitment to improving patient care through advanced IT services, we support hospitals and clinics nationwide with cutting-edge software and dedicated support teams. Role Overview: As a Service Desk Agent, you will be the first point of contact for end users at hospitals and clinic locations, providing essential support for clinical application software, operating systems, and business productivity tools. Your role is critical in ensuring smooth IT operations and enhancing user experience across healthcare environments. What You'll Do: - You will respond promptly to user inquiries and troubleshoot issues related to clinical software and IT systems. - You will provide technical support for various operating systems and business productivity applications. - You will document incidents and resolutions accurately in the service management system. - You will escalate complex issues to higher-level support teams when necessary. - You will assist in the installation, configuration, and maintenance of software applications. - You will communicate effectively with users to understand their needs and provide clear guidance. - You will participate in ongoing training to stay current with healthcare IT technologies. - You will contribute to improving support processes and user satisfaction. What You Bring: - Minimum of 1-2 years experience in IT support or a related field. - Strong knowledge of clinical application software and healthcare IT environments. - Proficiency with Windows and Mac operating systems. - Experience with business productivity software such as Microsoft Office Suite. - Excellent problem-solving and communication skills. - Ability to work effectively in a fast-paced, user-focused environment. Bonus Points If You Have: - Experience working in a healthcare setting. - Familiarity with IT service management tools like ServiceNow or Jira. - Certifications such as CompTIA A+ or ITIL Foundation. - Knowledge of network fundamentals and troubleshooting. What We Offer: - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive work environment. - We offer flexible work schedules to support work-life balance. - We offer access to the latest healthcare IT technologies and tools. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.globalhealthcareit.com/careers. We look forward to hearing from you!