Global Healthcare IT

Compensation

Full Description

Job Title: Service Desk Agent Company Overview: Global Healthcare IT is a leading provider of innovative technology solutions tailored for the healthcare industry. With a commitment to improving patient care through advanced IT services, we support hospitals and clinics nationwide with cutting-edge software and dedicated support teams. Role Overview: As a Service Desk Agent, you will be the first point of contact for end users at hospitals and clinic locations, providing essential support for clinical application software, operating systems, and business productivity tools. Your role is critical in ensuring smooth and efficient IT operations that directly impact patient care and staff productivity. What You'll Do: - You will respond promptly to user inquiries and troubleshoot issues related to clinical applications and IT systems. - You will provide technical support for various operating systems and business productivity software. - You will document incidents and resolutions accurately in the service management system. - You will escalate complex issues to higher-level support teams when necessary. - You will assist in maintaining IT asset inventory and software licenses. - You will participate in training sessions to stay updated on new technologies and software updates. - You will collaborate with cross-functional teams to improve service delivery and user satisfaction. - You will contribute to the development of user guides and FAQs to empower end users. What You Bring: - Minimum of 1-2 years of experience in IT support or service desk roles. - Strong knowledge of clinical application software and healthcare IT environments. - Proficiency with Windows and Mac operating systems. - Experience with business productivity software such as Microsoft Office Suite. - Excellent communication and problem-solving skills. - Ability to work effectively in a fast-paced, healthcare setting. Bonus Points If You Have: - Experience with ITIL framework and service management tools. - Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. - Familiarity with electronic health record (EHR) systems. - Previous experience working in a healthcare IT support role. What We Offer: - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional development and certification support. - We offer a collaborative and supportive work environment. - We offer flexible scheduling to accommodate work-life balance. - We offer access to the latest healthcare IT technologies and tools. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.globalhealthcareit.com/careers. We look forward to hearing from you!