Global Healthcare IT

Compensation

Full Description

Job Title: Service Desk Agent Company Overview: Global Healthcare IT is a leading provider of innovative technology solutions tailored for the healthcare industry. With a commitment to improving patient care through advanced IT services, we support hospitals and clinics nationwide with cutting-edge software and dedicated support teams. Role Overview: As a Service Desk Agent, you will be the first point of contact for end users at hospitals and clinic locations, providing essential support for clinical application software, operating systems, and business productivity tools. Your role is critical in ensuring smooth IT operations and enhancing user experience across healthcare facilities. What You'll Do: - You will respond promptly to user inquiries and troubleshoot issues related to clinical software and IT systems. - You will provide technical support for various operating systems and business productivity applications. - You will document incidents and resolutions accurately in the service management system. - You will escalate complex technical problems to higher-level support teams when necessary. - You will assist in the installation, configuration, and maintenance of software applications. - You will communicate effectively with users to understand their needs and provide clear guidance. - You will participate in ongoing training to stay current with healthcare IT technologies. - You will contribute to improving support processes and user satisfaction. What You Bring: - Minimum of 1-2 years experience in IT support or a related technical role. - Strong knowledge of clinical application software and healthcare IT environments. - Proficiency with Windows and other operating systems. - Experience with business productivity software such as Microsoft Office Suite. - Excellent problem-solving and communication skills. - Ability to work effectively in a fast-paced, user-focused environment. Bonus Points If You Have: - Experience working in a healthcare IT support role. - Familiarity with IT service management (ITSM) tools and processes. - Certifications such as CompTIA A+, ITIL Foundation, or similar. - Knowledge of network fundamentals and remote support tools. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and collaborative work environment. - We offer flexible work schedules to promote work-life balance. - We offer access to the latest healthcare IT technologies and training resources. Ready to Apply? Please submit your resume and a cover letter detailing your experience and interest in the Service Desk Agent role at Global Healthcare IT through our careers page or via email at careers@globalhealthcareit.com.