Global Healthcare IT

Compensation

Full Description

Job Title: Service Desk Agent Company Overview: Global Healthcare IT is a leading provider of innovative technology solutions tailored for the healthcare industry. With a commitment to improving patient care through advanced IT services, we support hospitals and clinics nationwide with cutting-edge software and dedicated support teams. Role Overview: As a Service Desk Agent, you will be the first point of contact for end users at hospitals and clinic locations, providing essential support for clinical application software, operating systems, and business productivity tools. Your role is critical in ensuring smooth IT operations and enhancing user experience across healthcare facilities. What You'll Do: - You will respond promptly to user inquiries and troubleshoot issues related to clinical software and IT systems. - You will provide technical support for various operating systems and business productivity applications. - You will document incidents and resolutions accurately in the service management system. - You will escalate complex technical problems to higher-level support teams when necessary. - You will assist in training end users on software functionalities and best practices. - You will collaborate with IT teams to identify recurring issues and suggest improvements. - You will maintain a high level of customer service and professionalism in all interactions. - You will participate in on-call rotations and support after-hours as needed. What You Bring: - Minimum of 1-2 years experience in IT support or service desk roles, preferably in healthcare. - Strong knowledge of clinical application software and healthcare IT environments. - Proficiency with Windows and Mac operating systems. - Experience with business productivity software such as Microsoft Office Suite. - Excellent communication and problem-solving skills. - Ability to work independently and as part of a team in a fast-paced environment. Bonus Points If You Have: - Experience with electronic health record (EHR) systems. - IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Professional. - Familiarity with remote support tools and ticketing systems. - Previous experience working in a hospital or clinical setting. What We Offer: - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional development and IT certifications. - We offer a supportive and collaborative work environment. - We offer flexible scheduling and remote work options. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? Please submit your resume and cover letter through our careers page at www.globalhealthcareit.com/careers. We look forward to welcoming you to our team!