Global Healthcare IT

Compensation

Full Description

Job Title: Service Desk Agent Company Overview: Global Healthcare IT is a leading provider of innovative technology solutions tailored for the healthcare industry. With a commitment to improving patient care through advanced IT services, we support hospitals and clinics nationwide with cutting-edge software and dedicated support teams. Role Overview: As a Service Desk Agent, you will be the first point of contact for end users experiencing technical issues within our healthcare network. Your role is crucial in ensuring seamless operation of clinical applications and business software, enabling healthcare professionals to deliver exceptional care. What You'll Do: - You will provide timely and effective support to hospital and clinic staff experiencing software and hardware issues. - You will troubleshoot and resolve problems related to clinical application software suites and various operating systems. - You will assist users with business productivity software, ensuring minimal disruption to their workflow. - You will document incidents and resolutions accurately in the ticketing system. - You will escalate complex issues to higher-level support teams when necessary. - You will communicate clearly and empathetically with users to understand and address their concerns. - You will participate in ongoing training to stay current with healthcare IT technologies. - You will contribute to the continuous improvement of support processes and user satisfaction. What You Bring: - Minimum of 1-2 years experience in IT support or a related help desk role. - Proficiency with clinical application software and common operating systems (Windows, macOS). - Strong knowledge of business productivity tools such as Microsoft Office Suite. - Excellent problem-solving skills and attention to detail. - Effective communication skills with the ability to explain technical issues to non-technical users. - Ability to work independently and as part of a team in a fast-paced healthcare environment. Bonus Points If You Have: - Experience working in a healthcare IT environment. - Familiarity with ITIL framework and service management best practices. - Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar. - Multilingual abilities to support diverse user populations. What We Offer: - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive work environment. - We offer flexible scheduling to support work-life balance. - We offer the chance to make a meaningful impact on healthcare delivery through technology. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.globalhealthcareit.com/careers. We look forward to hearing from you!