Global Healthcare IT

Compensation

Full Description

Job Title: Service Desk Agent Company Overview: Global Healthcare IT is a leading provider of innovative technology solutions tailored for the healthcare industry. With a commitment to improving patient care through advanced IT services, we support hospitals and clinics nationwide with cutting-edge software and dedicated support teams. Role Overview: As a Service Desk Agent, you will be the first point of contact for end users at hospitals and clinic locations, providing essential support for clinical application software, operating systems, and business productivity tools. Your role is critical in ensuring smooth and efficient IT operations that directly impact patient care and staff productivity. What You'll Do: - You will respond promptly to user inquiries and troubleshoot issues related to clinical applications and IT systems. - You will provide technical support for various operating systems and business productivity software. - You will document incidents and resolutions accurately in the service management system. - You will escalate complex issues to higher-level support teams when necessary. - You will assist in maintaining IT asset inventory and software licenses. - You will participate in training sessions to stay updated on new technologies and procedures. - You will collaborate with healthcare staff to understand their IT needs and improve service delivery. - You will contribute to the development of user guides and FAQs to enhance user self-service. What You Bring: - Minimum of 1-2 years experience in IT support or a related help desk role. - Strong knowledge of clinical application software and healthcare IT environments. - Proficiency with Windows and Mac operating systems. - Excellent communication and customer service skills. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Basic understanding of networking and troubleshooting techniques. Bonus Points If You Have: - Experience working in a healthcare setting or with electronic health records (EHR) systems. - Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Professional. - Familiarity with remote support tools and ticketing systems. - Bilingual abilities to support diverse user populations. What We Offer: - We offer competitive salary and comprehensive health benefits including medical, dental, and vision coverage. - We offer opportunities for professional growth and continuing education. - We offer a supportive and inclusive work environment focused on teamwork and innovation. - We offer flexible work schedules and remote work options where applicable. - We offer employee wellness programs and access to cutting-edge technology. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.globalhealthcareit.com/careers. We look forward to welcoming you to our team!