Global Healthcare IT

Compensation

Full Description

Job Title: Service Desk Agent Company Overview: Global Healthcare IT is a leading provider of innovative technology solutions tailored for the healthcare industry. With a commitment to improving patient care through advanced IT services, we support hospitals and clinics nationwide with cutting-edge software and dedicated support teams. Role Overview: As a Service Desk Agent, you will be the first point of contact for end users at hospitals and clinic locations, providing essential support for clinical application software, operating systems, and business productivity tools. Your role is critical in ensuring smooth IT operations and enhancing user experience across healthcare facilities. What You'll Do: - You will respond promptly to user inquiries and troubleshoot issues related to clinical applications and IT systems. - You will provide technical support for various operating systems and business productivity software. - You will document incidents and resolutions accurately in the service management system. - You will escalate complex technical problems to higher-level support teams when necessary. - You will assist in training end users on software functionalities and best practices. - You will monitor and maintain service desk performance metrics to ensure timely resolution. - You will collaborate with IT teams to implement updates and improvements to clinical software. - You will maintain a professional and empathetic communication style with all users. What You Bring: - Minimum of 1-2 years experience in IT support or service desk roles, preferably in healthcare. - Strong knowledge of clinical application software and healthcare IT systems. - Proficiency with Windows and Mac operating systems. - Experience with business productivity software such as Microsoft Office Suite. - Excellent problem-solving skills and attention to detail. - Strong communication and interpersonal skills to effectively assist diverse user groups. Bonus Points If You Have: - Experience working in a hospital or clinical environment. - Familiarity with ITIL processes and service management tools. - Certifications such as CompTIA A+, Microsoft Certified Professional, or similar. - Ability to work flexible hours including on-call shifts. What We Offer: - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional development and certification support. - We offer a collaborative and supportive work environment. - We offer flexible scheduling to promote work-life balance. - We offer the chance to make a meaningful impact in healthcare through technology. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.globalhealthcareit.com/careers. We look forward to hearing from you!