Global Elite

Compensation

Full Description

Job Title: Customer Benefits Representative (100% Work from Home) Company Overview: Global Elite is a forward-thinking company dedicated to providing exceptional customer service solutions across various industries. With a commitment to innovation and employee well-being, we have transitioned to a fully virtual work environment, empowering our team members to achieve work-life balance while delivering outstanding service. Role Overview: As a Customer Benefits Representative, you will play a crucial role in assisting both existing and prospective customers with their benefits inquiries and needs. This remote position offers the opportunity to earn a competitive income while working from the comfort of your home, supporting customers with enthusiasm and professionalism. What You'll Do: - You will respond promptly and accurately to customer inquiries regarding benefits. - You will assist customers in understanding and utilizing their benefits effectively. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with team members to resolve complex customer issues. - You will provide feedback to management to improve customer service processes. - You will stay updated on product knowledge and industry trends. - You will meet or exceed performance metrics and customer satisfaction goals. What You Bring: - You bring at least 2 years of experience in customer service or benefits administration. - You have excellent communication skills, both verbal and written. - You are proficient with computer systems and remote communication tools. - You possess strong problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote setting. Bonus Points If You Have: - Experience working in a fully remote customer service role. - Knowledge of benefits programs and insurance policies. - Familiarity with CRM software and data entry best practices. - Bilingual abilities to support diverse customer populations. What We Offer: - We offer a 100% remote work environment to support your work-life balance. - We offer competitive compensation with performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive and inclusive company culture. - We offer flexible scheduling to accommodate your personal needs. Ready to Apply? To join our dynamic team at Global Elite, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!