Global Elite

Compensation

Full Description

Job Title: Customer Benefits Representative (100% Work from Home) Company Overview: Global Elite is a leading provider of innovative customer service solutions, dedicated to enhancing client experiences through cutting-edge technology and personalized support. With a commitment to work-life balance, we have transitioned to a fully virtual work environment, empowering our team members to thrive professionally while maintaining flexibility. Role Overview: As a Customer Benefits Representative, you will play a crucial role in assisting both existing and prospective clients by providing exceptional support and guidance regarding their benefits. This position is designed for enthusiastic individuals who are passionate about helping others and excel in a remote work setting. What You'll Do: - You will respond promptly to customer inquiries via phone, email, and chat, ensuring a positive experience. - You will educate clients on their benefits options and assist with enrollment processes. - You will resolve customer issues efficiently, escalating complex cases when necessary. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and management to improve service delivery. - You will stay updated on product knowledge and industry trends to provide informed assistance. - You will meet or exceed performance metrics and quality standards consistently. What You Bring: - You bring at least 2 years of experience in customer service or benefits administration. - You have excellent communication skills, both verbal and written. - You are proficient with computer systems and comfortable using multiple software applications. - You possess strong problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote environment. Bonus Points If You Have: - Experience working in a fully remote customer service role. - Knowledge of benefits programs such as health insurance, retirement plans, or employee assistance programs. - Familiarity with CRM software and virtual communication tools. - Bilingual abilities to support a diverse client base. What We Offer: - We offer a 100% remote work environment promoting work-life balance. - We offer competitive compensation with performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive and inclusive company culture. - We offer flexible scheduling to accommodate your personal needs. Ready to Apply? To join our dynamic team at Global Elite, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!