Global Elite

Compensation

Full Description

Job Title: Customer Benefits Representative Company Overview: Global Elite is a leading provider of innovative customer service solutions, dedicated to enhancing client satisfaction through cutting-edge technology and personalized support. With a commitment to work-life balance, we empower our employees to thrive in a fully remote environment. Role Overview: As a Customer Benefits Representative, you will play a crucial role in assisting both existing and prospective customers with their benefits inquiries. This position is designed for enthusiastic individuals who are passionate about delivering exceptional service while enjoying the flexibility of a 100% work-from-home setup. What You'll Do: - You will respond promptly and professionally to customer inquiries regarding benefits. - You will assist customers in understanding and maximizing their benefit options. - You will resolve customer issues efficiently, ensuring a positive experience. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members to improve service delivery. - You will stay updated on company policies and benefit programs. - You will provide feedback to management to enhance customer satisfaction. What You Bring: - You bring at least 2 years of experience in customer service or benefits administration. - You have excellent communication skills, both verbal and written. - You are proficient with computer systems and remote communication tools. - You possess strong problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote setting. Bonus Points If You Have: - Experience working in a fully remote customer service role. - Knowledge of benefits programs and insurance policies. - Familiarity with CRM software and data entry. - Bilingual abilities to support diverse customer bases. What We Offer: - We offer a 100% remote work environment promoting work-life balance. - We offer competitive compensation with opportunities for growth. - We offer comprehensive training and ongoing professional development. - We offer supportive team culture and regular virtual engagement activities. - We offer flexible scheduling to accommodate your personal needs. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for the Customer Benefits Representative role at Global Elite. We look forward to hearing from you!